Mohan Bhist
Victoria,BC
Summary
Seasoned Area Manager with solid background in overseeing daily operations, managing staff and implementing business strategies. Possess strong leadership skills, adept at problem-solving and delivering measurable results to drive growth. Known for fostering team collaboration while ensuring optimal customer service and satisfaction. Notable contributions include improving operational efficiency, reducing costs, and increasing sales revenue in previous roles.
Overview
21
21
years of professional experience
Work History
Area Manager
KFC Canada
01.2021 - Current
- Promoted to Area Manager, leading eight stores across Vancouver Island, handling union stores, with responsibility for operational excellence, team leadership, and financial performance.
- Managing overall profit and loss (P&L) for the designated area, ensuring financial objectives are consistently met.
- Driving consistent execution of company SOPs, ensuring customer satisfaction, team performance, and compliance with operational standards
- Analyzing and reconciling monthly profit and loss statements; creating and executing action plans to address areas of improvement.
- Providing strategic leadership to Restaurant General Managers (RGMs), assisting with labor forecasting, and optimizing shift scheduling for cost-efficient operations
- Leading recruitment, training, and development programs to enhance team performance and develop future leaders
- Conducting performance reviews for staff and management, utilizing on-floor observations to ensure continuous improvement.
- Overseeing internal audits, including Quality Assurance (QA) and ROCC audits, FCA,ensuring regulatory compliance and operational consistency
- Driving sales growth and operational efficiency through targeted action plans and strategic management practices
- Building and maintaining a high-performance culture by adapting leadership styles to team dynamics using the Forming-Storming-Norming-Performing model
- Successfully led all stores to pass quarterly operational audits with high compliance scores.
- Spearheaded initiatives to improve team retention and satisfaction, fostering an inclusive work environment.
- Ensured that store personnel adhered to company policies related to cash handling, security systems, hygiene standards.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Coached, developed and motivated team to achieve revenue goals.
Restaurant General Manager
KFC Canada
06.2013 - 01.2021
- Manage store to achieve sales, profit, people and customer targets, while adhering to company policies, procedure and standards
- Achieving consistent results through team management with an increasingly complex restaurant environment
- Responsible for providing leadership in the restaurant-recognizing and motivating AGM, Shift Managers, and Team Members; coaching and training the team in order to achieve operational excellence
- Consistently demonstrate HWWT2 principal and utilize recognition programs
- Managed P&L accounts, ensuring optimal financial performance through efficient resource utilization
- Conducted weekly labor forecasting and optimized scheduling to align with sales targets
- Ensured compliance with company policies and government regulations through regular internal audits and staff training programs
- Delivered high-quality customer service by mentoring teams on service excellence and operational standards
- Provided hands-on leadership to large, diverse teams, driving continuous development through coaching and performance reviews
- Awarded for highest same-store sales growth and highest digital sales in Canada
- Maintained consistent compliance scores in quarterly audits across all managed locations
- Achieved and exceeded monthly sales and labor cost targets for multiple years
- Recognized for improving operational efficiency and driving customer satisfaction scores
Restaurant Manager
McDonald’s India
11.2011 - 01.2021
- Led operations at one of McDonald’s flagship outlets, managing a team of 60 crew members and 6 managers
- Oversaw all aspects of restaurant management, from staffing, Scheduling and inventory control to customer satisfaction and profitability
- Conducted quality assurance audits and customer satisfaction surveys, ensuring continuous improvement
- Developed and implemented operational strategies to optimize labor costs and enhance service delivery
First Assistant Manager
McDonald’s India
04.2010 - 11.2011
- Assisted in training and managing crew members, ensuring adherence to company policies and operational standards
- Managed shift operations, including cash handling, inventory control, and customer service delivery
- Supported new store openings and team onboarding
Second Assistant Manager
McDonald’s India
11.2006 - 04.2010
Floor Manager
McDonald’s India
09.2004 - 11.2006
- Assisted in training and managing crew members, ensuring adherence to company policies and operational standards
- Managed shift operations, including cash handling, inventory control, and customer service delivery
- Supported new store openings and team onboarding
Education
B.COM - Commerce
Delhi University
Delhi IndiaSkills
- Profit and loss management
- Labor forecasting
- Sales strategy development
- Team leadership
- Customer complaint resolution
- Recruitment and training
- Operational excellence
Accomplishments
- Got Recognized in YUM RGM Conference in Toronto for highest SSSG and Highest Digital Sales in Canada
References
References available upon request.
Timeline
Area Manager
KFC Canada
01.2021 - Current
Restaurant General Manager
KFC Canada
06.2013 - 01.2021
Restaurant Manager
McDonald’s India
11.2011 - 01.2021
First Assistant Manager
McDonald’s India
04.2010 - 11.2011
Second Assistant Manager
McDonald’s India
11.2006 - 04.2010
Floor Manager
McDonald’s India
09.2004 - 11.2006
B.COM - Commerce
Delhi University
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