Mohan Bhatt
Brampton,ON
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I have 12+ years of experience in customer relation with comprehensive communication and analytical skills.
Autonomous self-starter with ability to perform well in a team as well as individually.
Demonstrated ability in assessing needs of the clients and advising product/service solution that meets their objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
DZ Driver
Self Employed Services
02.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Communicated with dispatchers and other personnel to coordinate transportation schedules.
- Demonstrated strong knowledge of geography and local roads for optimal route selection.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Customer Service/Shared Service Specialist
SSP CANADA Food Service Experts
03.2020 - 12.2022
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Assisted in the development of departmental goals and objectives, aligning with overarching company mission and vision statements.
- Streamlined service processes for quicker response times, enhancing overall customer experience.
- Handled escalated customer concerns with professionalism, resulting in improved relationships and repeat business.
-
- Shared Service Specialist sharing accounting work with regional controller
- Collecting cash from 35 restaurants inside the terminal 1 and terminal 3
- Counting and safely depositing cash into cash safe located in terminals
- Daily cash in hand counting
- Receiving coins from bank for change
- Preparing excel sheets for daily cash record from different sources
- Replenish cash into smart machines
- Collecting and calculating values of meal vouchers from different flights
- Handing over daily cash to brinks person
- Daily cash handling above $100,000 with safe manner
- Dealing with restaurant employees regarding their day to day problems and provide solution for that
- Direct reporting to regional manager.
Security Supervisor (Part Time)
G4s (Canadian red cross)
05.2021 - 12.2021
- Supervising team of 8 guards in Canadian Red Cross location
- Daily report and incident report writing
- Customer relation building
- Preparing daily schedule of Guards
- Daily safety measurements of the site
- Taking care of beneficiary living in site location.
Screening officer
G4s (for Public Health Canada)
02.2021 - 05.2021
- Enforcing Quarantine Act
- Visiting travelers location and verifying their compliance of self isolation
- Driving company vehicle all over GTA and visiting 60-70 location
- Asking questions related to Covid 19 and also providing guidance to travelers regarding how to follow all the guidelines
- Daily activity report and incident report.
Uniform Security Guard
Investigators group security
04.2020 - 02.2021
- Guards entrance gate, warehouse, or other property to control traffic to and from buildings and grounds
- Opens gate to allow entrance or exit of employees, truckers, and authorized visitors
- Covid -19 Questioners and checking credentials or approved roster before admitting anyone
- Issues passes at own discretion or on instructions from superiors
- Supervise use of time clocks for recording arrival and departure of employees
- Answer telephone and transfer calls when switchboard is closed
- When stationed at entrance to restricted area, such as explosives shed or research laboratory, may be designated Controlled-Area Checker
- Directs visitors and truckers to various parts of grounds or buildings
- Inspects outgoing traffic to prevent unauthorized removal of company property or products
- Record number of trucks or other carriers entering and leaving
- Preventing loss in store
- Worked with Metro, Food Basics, Shoppers Drug Mart And Canadian Tire.
Bank Teller-Part Time
RBL BANK
06.2018 - 11.2019
- Handling daily payments records and maintaining reports of incoming and outgoing cash from the branch
- Coordinating with various departments and resolving complex customer queries
- Maintaining good customer relationships by providing effective customer services in an accurate and timely manner
- Processing both small and big transactions by aptly following banking procedures and policies
- Performing daily counting of cash, updating records, and ensuring accuracy
- Advertising bank products and services to existing and new customers and increasing client base
- Identifying sales opportunities and studying market conditions to develop banking business.
Accounting Manager/Cashier
ROYAL ESTATE GROUP OF COMPANIES
01.2013 - 01.2019
- Maintaining books of accounts under this group for 3 companies, delivering time to time books of accounts and finalization of accounts book
- Providing MIS reports to employer on time evaluation of Profit & Loss status on time
- Providing accurate details to Income Tax Department for Income Tax cases for saving penalty charges
- Selling Flats/Homes/Condos/Units to customers preparing all documents
- Handling all Cash/Cheque and online transactions in large amount, securing them and depositing in bank with carefully
- Dealing with bank for Loan related documents and all formalities from start to end till the disbursement of Loan.
Business Analyst/Associate Consultant
SIKHYA, THE SCHOOL OF LEARNING
01.2007 - 01.2013
- Keeping books of accounts up to date and also dealing with Education department for liasoning and other administrative work
- Apart from keeping books of accounts, delivered education to underprivileged students
- Assisting with the business case
- Planning and monitoring
- Translating and simplifying requirements
- Dealing with old parents and new parents for new admissions
- Handling independently all Administration work of school and also making some important letters
- Advertisement strategies for increasing potential customers or parents for new admissions, Implementation of strategies and dealing with customers in market
- Taking care of School Building, Car, Employee's Insurance, Utility Bills and timely pay them.
Education
MBA - Accounting And Finance
Indian School of Business Management
India04.2015
Bachelor of Commerce (Finance and Accounting) -
Panjab University
Chandigarh, India01.2007
Skills
- Time Management
- Customer Service
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Loading and unloading
- Traffic laws knowledge
- Defensive Driving
- Navigational Systems and GPS
- Passenger transportation
Certification
- Working on (EXCEL,WORD,POWER POINT,V LOOKUP)
- Standard First Aid & CPR
- Ontario Security Guard License
- DZ license (Training from Pine Valley School)
Languages
English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional
French
Limited Working
Hobbies - Travelling and Exploring Different Cultures
- Travelling helps me connect with new people, which helps to improve my interpersonal skills.
- Based on the geography we meet people from various races, regions. It helps to understand their background and connect with them. This acquired skill helps when we work with a distributed global team.
- Travelling makes me independent and build my confidence.
- It's like food for the soul which is necessary to de-stress and then get back to my day job with new renewed vigour.
Timeline
DZ Driver
Self Employed Services
02.2023 - Current
Security Supervisor (Part Time)
G4s (Canadian red cross)
05.2021 - 12.2021
Screening officer
G4s (for Public Health Canada)
02.2021 - 05.2021
Uniform Security Guard
Investigators group security
04.2020 - 02.2021
Customer Service/Shared Service Specialist
SSP CANADA Food Service Experts
03.2020 - 12.2022
Bank Teller-Part Time
RBL BANK
06.2018 - 11.2019
Accounting Manager/Cashier
ROYAL ESTATE GROUP OF COMPANIES
01.2013 - 01.2019
Business Analyst/Associate Consultant
SIKHYA, THE SCHOOL OF LEARNING
01.2007 - 01.2013
MBA - Accounting And Finance
Indian School of Business Management
Bachelor of Commerce (Finance and Accounting) -
Panjab University
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