Mohamud Warsame
Toronto,ON
Summary
I am Sr. ICT Specialist with more than 7 years of experiences in ICT Infrastructure roles in different organizations which are inclusive of International, local NGOs, and private sector combined with extensive study on same discipline. Consistent performer with a strong track record, positive attitude, with ability to handle assignments under high pressure with limited resources. Have been consultant for a number of NGOs and private companies in regards to ICT Infrastructure design and development, system integration/web technologies and IT Security principles and resolution of issues, or implementation of new technology to support ICT provision and training and capacity building for staff.
Overview
6
6
years of professional experience
Work History
IT Specialist
International Committee Of The Red Cross
Baidoa, Somalia
10.2021 - 05.2024
- Enhanced IT system efficiency by implementing and maintaining IT infrastructure upgrades.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users.
- Assisted with updating technical support best practices for use by team.
- Configured hardware, devices, and software to set up work stations for employees.
- Optimized network performance through regular monitoring and maintenance.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
IT Officer
Danish Refugee Council
Baidoa, Somalia
01.2018 - 09.2021
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Streamlined helpdesk operations through development of efficient ticketing systems and workflows.
- Managed network security protocols to ensure sensitive data protection and prevent cyber attacks.
- Helped integrate remote work capabilities into existing infrastructure during COVID-19 pandemic while maintaining high levels of security.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
Education
Bachelor of Science - Information Technology
Simad University
Mogadishu, Somalia06.2014
Skills
- VMware ESX/ESXi server 35- 67
- Experience with Cisco (Routers, Switches ASAs)
- (MCSA) LAN/WAN and VPN Technologies
- Excellent Technical Knowledge of Microsoft windows
- Experience with Citrix, SCCM, Intune & Server
- ITIL® Foundation Virtualization
- Experience with Microsoft 365, Exchange online
- Cisco CCNA Routing and Switching (CCNA), Azure & Active Directory
- Managing resources to optimize results with optimal use of time and efforts
Languages
English
Professional Working
Arabic
Professional Working
Timeline
IT Specialist
International Committee Of The Red Cross
10.2021 - 05.2024
IT Officer
Danish Refugee Council
01.2018 - 09.2021
Bachelor of Science - Information Technology
Simad University
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