Mohamud Farah
Nepean,ON
Summary
Experienced Mainframe Systems Programmer/Analyst with Expert Analytical and Troubleshooting Skills
Overview
6
6
years of professional experience
Work History
Junior Mainframe Programmer/Analyst - Internship
Canada Revenue Agency
09.2023 - Current
- Automated manual jobs using JCL utilities like SYNCSORT, ICEMAN, SMTP and more to free-up the team's workload and focus on other projects and tasks.
- Participated in the annual program conversion by converting existing mainframe programs and copybooks and preparing them for use in the next tax period.
- Communicate with stakeholders and partners via email and through meetings to deliver specific requests like reporting on the outstanding CERB balances to better equipe the organization with all the right information to base any decision making.
- Monitor scheduled job runs to ensure their success and investigate the failed runs and mitigating the root cause failures from happening again.
- Prepare technical documentation guides on certain tasks that involve automating mainframe jobs for future references and training purposes.
- Created and produced ad-hoc reports in response to user requests Ongoing role to design and implement application upgrades in response to new business requests and requirements, including report production and system documentation for support group.
Technical Security Advisor
Checkpoint Software Technologies
08.2019 - 04.2022
- Provided Firewall Support to customers via phone, Zoom, and chat
- Worked with vast customers globally to oversee the deployment of complex networking environments and products
- Troubleshoot issues on SMB(1400) to carrier-grade devices (61/64K)
- Analyzed complex traffic issues and provided advice on best practices and solutions where needed
- Worked with global customers in configuring and deploying Security products such as Firewalls and VPN topologies (IPsec, SSL, Mobile Access)
- Managed customer expectations and was able to communicate action plans at a high level 3
- Replicated customer environments in vSphere to investigate complications in configuration, hardware, and software
- Provided Root cause analysis for major failures in customer’s environments
- Troubleshoot cloud-based or partial cloud environments (AWS and Azure)
- Worked hand-in-hand with the development teams to research and develop solutions to minimize customer impact
- Utilized Customer Relationship Management Systems to meet SLA and keep cases updated
- Troubleshoot RHEL-based networking equipment
- Provided Customer education where needed due to gaps in general networking and product knowledge etc.
Network Support Ana
Nova Networks
06.2018 - 08.2019
- Multitasked in a fast-paced environment by supporting multiple clients to meet rising demands
- Troubleshoot and provide effective solutions to reported incidents by analyzing information provided
- Monitored clients’ servers and follow up on scheduled patches to mitigate failures
- Scheduled daily/weekly backups of client servers and investigate on their failures
- Provided end-user support on both software and hardware related via phone, emails, or remotely connecting to their systems
- Created, and follow up on Tickets for client support and escalate to proper departments
- Mentored colleagues and establish teamwork to meet rising demands
- Interacted with other departments to tackle client requests in a timely manner
- Created technical documents and procedures to assist in training colleagues
- Configured TACACS+, LDAP, and RADIUS servers to authenticate users
- Installed, configured, and maintained Windows Server 2012 and 2016
- Configured and troubleshot Active Directory, DHCP, and DNS
- Managed users and computers through Group Policies
- Managed storage devices and creating system backups
- Created network resource shares such as files and printers
- Troubleshooted software and hardware related issues
Education
Diploma - Computer Programming
Algonquin College
Ottawa, ON08.2024
Diploma - Cyber Security
Willis College
Ottawa05.2018
Skills
- Operating Systems: IBM z/OS, UNIX/Linux, Windows
- Programming Languages: COBOL, Java, Python, JavascriptHTML, CSS
- Databases: MySQL, Oracle, PostgreSQL, MongoDB
- Miscellaneous: JCL, DB2, VSAM, SPUFI, CICS, ISPF, REXX, Abend-AID, Endevor, SyncSort, MS Office suite
Accomplishments
- Fast learner
- critical thinker
- Achievement oriented
- Interpersonal and friendly
Timeline
Junior Mainframe Programmer/Analyst - Internship
Canada Revenue Agency
09.2023 - Current
Technical Security Advisor
Checkpoint Software Technologies
08.2019 - 04.2022
Network Support Ana
Nova Networks
06.2018 - 08.2019
Diploma - Computer Programming
Algonquin College
Diploma - Cyber Security
Willis College
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