Suleyman Abdulle
Ottawa,ON
Summary
Driven learner eager to contribute both in public and private sectors encompassing administration, research, and areas related to economic and political policy. I have a keen interest in fiscal and monetary policy, as well as international governmental politics and affairs. My academic and professional experiences enables me excel in high-pressure environments across diverse fields. I am confident in my ability to add value to any team.
Overview
6
6
years of professional experience
Work History
Bilingual Customer Service Representative
MSi
Ottawa, ON
05.2023 - Current
- Handled calls with open and clear communication skills to quickly get to root of each issue.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Processed customer account changes with proprietary software.
- Maintained and tracked accurate data using CRM and various computer systems.
- Performed needs analysis and presented options based on findings to help customers make decisions.
- Maintained an up-to-date knowledge of company's products and services to ensure accuracy when responding to customer inquiries.
- Provided technical assistance to customers through phone, email and chat support.
- Diagnosed system errors and implemented solutions to resolve them.
- Communicated effectively with other departments throughout the organization to ensure seamless service delivery.
Boiler Operator
Aspire Bakeries
Hamilton, ON
05.2021 - 09.2022
- Maintained daily log book to quantify resource consumption and reported to management
- Set up and tended equipment with machine operators to complete batches.
- Monitored production process to ensure quality standards were met.
- Maintained accurate records of temperature, timing and other relevant data for each product batch.
- Performed routine maintenance on ovens, including cleaning, lubrication and minor repairs.
- Troubleshot malfunctions in equipment or processes as needed.
Footwear Sales Associate
Sportchek
Hamilton, ON
04.2018 - 01.2020
- Greeted customers, provided product knowledge and assisted with selection of footwear.
- Assisted in merchandising and stocking shelves with new products.
- Provided excellent customer service by anticipating customer needs and responding promptly to inquiries.
- Maintained store cleanliness and visual appeal through organizing, straightening, dusting, sweeping.
Deputy Officer
Elections Canada
Ottawa, ON
10.2019 - 10.2019
- Assist with setting up and closing voting equipment, signage, and other required materials at the polling station
- Verified and managed electors' ID and paperwork
- Issued and Managed Custody of Ballots and Ballots boxes
- Counted ballots and completed necessary forms to report back to Elections Canada offices
- Inspected voting machines before polls opened, verifying that all necessary equipment was present and functioning properly.
Education
Honours Bachelor of Social Sciences - Economics And Political Science
University of Ottawa
Ottawa, ON04.2024
High School Diploma -
Westdale Secondary School
Hamilton, ON06.2018
Skills
- Proficient In All Microsoft Offices applications
- Excellent Computer navigation skills
- Proficient in Data management software STATA & Excel, Excel VBA & Macro Integration
- Data Entry & Spreadsheet Generation
- Pivot Table & Chart Creation
- Excel Integration with Other Software
- Qualitative research methods and evaluations
- Statistical Analysis
- Ability to Analyze & Implement Datasets
- Modeling & Forecasting from Data Collection
- Report Generation & Presentation
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Bilingual Customer Service Representative
MSi
05.2023 - Current
Boiler Operator
Aspire Bakeries
05.2021 - 09.2022
Deputy Officer
Elections Canada
10.2019 - 10.2019
Footwear Sales Associate
Sportchek
04.2018 - 01.2020
Honours Bachelor of Social Sciences - Economics And Political Science
University of Ottawa
High School Diploma -
Westdale Secondary School
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