Mohammed Umar Irshad
Toronto,ON
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Service-focused personal asisstance versed in managing appointment-based schedules and maintaining accurate records. Cultivated loyal clientele and retains satisfaction with exceptional service and loyalty promotions. Communicative and organized with frequent commendations for quality and efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Personal Assistant
SK PROMOTION AND EVENT MANAGEMENT
HYDERABAD, TELANGANA
06.2011 - 11.2023
- Performed various clerical tasks and organized office areas to promote productivity.
- Completed basic administrative work and managed household accounts.
- Scanned documents into electronic format for storage in a secure database system.
- Processed invoices related to business expenses incurred by the executive team.
- Kept patient health and personal information private and confidential.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
- Greeted visitors in a professional manner and provided assistance with inquiries.
- Followed standard infection control protocols to avoid illness or contamination.
- Assisted with special projects as needed by researching topics, organizing data, summarizing findings.
- Transported clients to physician offices or on outings.
- Proofread documents for accuracy prior to submission to the executive team.
- Consulted with team caring for patient to evaluate needs and plan for healthcare services.
- Booked flights, hotel accommodations and ground transportation for smooth business travel.
- Administered medication and medical treatments, following physician orders.
- Answered incoming calls and emails promptly while managing the executive's schedule accordingly.
- Coordinated corporate events such as seminars or workshops hosted by the company.
- Organized both physical and digital files and updated reports to coordinate project materials.
- Handled household chores to assist patients and families with cooking, cleaning and laundry.
- Trained family members to provide hygienic bedside care.
- Made travel arrangements for employee trips and conferences.
- Understood and followed oral and written directions.
- Delivered products to customer locations on time.
- Answered calls per shift to assist with customer questions and concerns.
- Assisted with customer requests and answered questions to improve satisfaction.
- Achieved cost-savings by developing functional solutions to problems.
- Delivered warm companionship with conversation, emotional reassurance and coordination of mentally stimulating activities.
- Submitted reports to and reviewed reports with supervisor.
- Scanned physical documents and uploaded to encrypted databases for digital maintenance.
- Screened telephone calls and inquiries and directed as appropriate.
- Compiled weekly progress reports highlighting key accomplishments from past week's activities.
Education
MBA - Marketing Management - Customer Relationship Marketing
NIZAM COLLEGE
HYDERABAD04-2012
Skills
- Business Writing
- Database Entry
- Client Relations
- Report Writing
- Expense Management
- Travel Coordination
- Invoice Processing
- Project Coordination
- Advanced Computer Skills
- Spreadsheet Management
- Shipping and Receiving Packages
- Legal Administrative Support
- Problem Resolving
- Customer Friendly
- Strong Interpersonal Skills
- Appointment Scheduling
- Hospitality Environment
- Account Management
- Multi-Task Management
- Schedule Management
- Human Resources Management (HRM)
- Stock Maintenance
- Labor Relations
- Mail Sorting
- Fast Learning
- Staff Collaboration
- Customer Service
Languages
English
Professional
Hindi
Native/ Bilingual
Timeline
Personal Assistant
SK PROMOTION AND EVENT MANAGEMENT
06.2011 - 11.2023
MBA - Marketing Management - Customer Relationship Marketing
NIZAM COLLEGE
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