Mohammed Sirajul Abed Miraj
Montreal
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
5
5
years of professional experience
Work History
CAS Expert
Vosker
05.2023 - Current
- Implemented a complete training program for the entirety of Vosker/Spypoint services.
- Designed the entirety of training and quality assessment structure for Vosker/Spypoint's social media department.
- Managed offshore agencies' training continuously using data from already existing data to optimize the training program tailored to each agency according to their backgrounds.
- Collaborated with multiple teams all over the organization to complete projects.
- Managed large sums of data to analyze trends not only within the company but the overall industry to be prepared to tackle issues proactively.
Customer Service Advisor
Vosker
08.2021 - 05.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Customer Service Representative
GEXEL Telecom
05.2021 - 08.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Sales Representative
IO Solutions Call Center
11.2019 - 05.2021
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
Education
Bachelor of Science - Software Engineering
Concordia University
Montreal, QC04.2026
High School Diploma -
Little Jewels School & College
Chittagong, Bangladesh06.2018
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Problem-Solving
- Excellent Communication
- Computer Skills
- Decision-Making
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
CAS Expert
Vosker
05.2023 - Current
Customer Service Advisor
Vosker
08.2021 - 05.2023
Customer Service Representative
GEXEL Telecom
05.2021 - 08.2021
Sales Representative
IO Solutions Call Center
11.2019 - 05.2021
Bachelor of Science - Software Engineering
Concordia University
High School Diploma -
Little Jewels School & College
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