MOHAMMED SAKAWAT HOSSAIN
Montreal,Canada
Summary
A motivated professional with expertise in operations management, project coordination, and customer service. Skilled in team development, policy compliance, and delivering exceptional results in fast-paced environments. Strong interpersonal and problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Portfolio Resource Coordinator
Paladin Security Group Ltd
Ontario, Canada
10.2023 - Current
- Work within a dynamic team environment with Security Officers, Site Supervisors, Site Managers, CSMs, Senior Management and our Operations Centre
- Coordinate with specifically identified Client Service Managers
- Conducting Interviews and creating monthly KPI
- Ongoing knowledge development of Paladin's contractual obligations for the assigned Portfolio(s)
- This includes site visits, ongoing training, and a close working relationship with the management group
- In charge of the Uniform department and Paladin Ottawa Mobile Team
- Process JIRA submissions as they relate to your portfolio of sites
- Take on a large role in Paladin's deployment process
- Ensure billing accuracy and compliance on a weekly basis
- Work with Paladin's TEAM software to ensure accurate and timely scheduling, billing and payroll
Training and Campus Supervisor
Paragon Protection Ltd
North York, ON
06.2023 - 10.2023
- Company Overview: Emergency Management & Public Safety, Centennial College
- Supervising and managing Security personnel to ensure pass on books, binders, key sign sheets, etc
- Are all properly documented and followed
- Working closely with all employees, Coordinators, Clients to ensure all training needs are being conducted
- Extensive role in training current and new Centennial security employees
- Watch for and report irregularities by completing investigations and incident reports, such as security breaches, facility and safety hazards, and emergency situations; contact emergency responders, such as police, fire, and/or ambulance personnel, as required
- Help develop an atmosphere in which students have concern and respect for the rights of others
- Generate Incidents and Tracktik reports, contributing to streamlined operations and effective security management
- Facilitate an environment that allows students to meet their academic goals
- Frequently inspect the campus for damage and report to management
- Ensure that the property is safe by ensuring all security measures are functioning properly
- Emergency Management & Public Safety, Centennial College
Project Coordinator
Turning Traffic
Toronto, ON
10.2021 - 05.2023
- Manage scheduling for company executives
- Act as a central point of contact for all stakeholders involved in projects, ensuring smooth communication and collaboration
- Organize and facilitate project meetings, including setting agendas, documenting discussions, and following up on action items
- Assist in allocating resources, whether it's budgetary, human, or other assets
- Maintain project documentation, including meeting minutes, action items, and status reports, and provide regular reports to the executives on project status
- Ensure that project deliverables meet quality standards and align with the company's objectives
Account Manager
The Golden Travel & Tourism
Makkah, Saudi Arabia
01.2016 - 11.2019
- Implement quality control measures to ensure that all travel arrangements meet or exceed clients' expectations
- Develop and implement marketing strategies to attract new clients and retain existing ones
- Provide ongoing training and development opportunities for staff to enhance their skills and knowledge in the travel industry
- Represent the company in community events, industry conferences, and networking opportunities to build relationships and promote the business
- Create and Maintain KPI Report to monitor performance and drive informed decision-making
Member Care Lead
Virgin Mobile
Jeddah, Saudi Arabia
04.2016 - 11.2018
- Identify opportunities to enhance internal processes which promote best practice and lead to overall performance improvement and organizational efficiency
- Coordinate the activities of the Customer Service team; provide support and advice to team members
- Monitor performance and lead the team to achieve key performance indicators (KPIs) and provide an excellent service to customers
- Evaluate customer feedback and identify ways to maximize customer satisfaction
- Ensure that standard operating procedures are documented and maintained
- Help inquiring customers in a timely manner via several means
- Analyze complaints from customers and provide adequate resolutions
- Ensure customer satisfaction and loyalty while maintaining service quality scores of 94% or above
- Collaborate daily with members to resolve system issues, consult on products, and ensure individual goals are being met
- Audit customer account information to identify issues and develop solutions
Security Coordinator
Future Aswaq Contracting
Makkah, Saudi Arabia
09.2015 - 04.2016
- Assist in maintaining up-to-date training, while providing motivation and mentoring to the site security team while ensuring all staff are meeting company standards
- Report all incidents, onsite activities, interactions and service challenges to the Security Manager
- Evaluate and oversee employee performance and coach as necessary
- Reporting any infractions and/or performance issues to the Security Manager
- Develop and maintain a positive professional relationship with tenants, customers, emergency services and other agencies as they relate to the site
- Actively Monitor CCTV, fire systems, and access systems
- Respond to all emergency situations (service calls, medical emergencies, building situations, etc.)
- Duties as otherwise assigned by the Security Manager/Senior Management Team
Education
Bachelor of Business Administration - Project Management
Yorkville University
Concord, ON06.2023
Skills
- Communication
- Microsoft Office
- Customer service
- Problem-solving
- Leadership
- Teamwork
- Time Management
- Multitasking
Languages
- English
- Arabic
- Bengali
- Hindi
- Burmese
Timeline
Portfolio Resource Coordinator
Paladin Security Group Ltd
10.2023 - Current
Training and Campus Supervisor
Paragon Protection Ltd
06.2023 - 10.2023
Project Coordinator
Turning Traffic
10.2021 - 05.2023
Member Care Lead
Virgin Mobile
04.2016 - 11.2018
Account Manager
The Golden Travel & Tourism
01.2016 - 11.2019
Security Coordinator
Future Aswaq Contracting
09.2015 - 04.2016
Bachelor of Business Administration - Project Management
Yorkville University
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