Shibila Karuvanthiruthi
Marine Drive,CA-BC
Summary
A dedicated supply chain professional with over three years of experience in logistics and customer service. Proven ability to manage billing processes, generate invoices, and ensure accurate billing through strong attention to detail and organizational skills. Demonstrates excellent interpersonal skills, data entry proficiency, and computer skills, including advanced Excel. Experienced in ocean billing, addressing customer inquiries, and collaborating effectively with internal and external teams. Committed to continuous improvement and delivering high-quality results.
Overview
5
5
years of professional experience
Work History
Cashier/Customer Service
SSP Canada Food Services Inc
Richmond, British Columbia
05.2022 - Current
- Processed invoices with 100% accuracy, achieving timely billing by verifying data and cross-referencing records.
- Enhanced customer satisfaction by resolving inquiries within 24 hours, ensuring consistent, positive client interactions.
- Streamlined cash transactions with 99% error-free record-keeping, improving financial accuracy through meticulous documentation.
- Boosted operational efficiency by 10% using Microsoft Excel for precise data entry and financial tracking.
- Reduced peak-hour wait times by 20% by adapting workflow to efficiently manage up to 200 customer interactions.
Ocean Import Specialist-Intern
DHL Global Forwarding
Richmond, British Columbia
01.2024 - 04.2024
- Achieved 100% billing accuracy by generating and maintaining precise invoices, ensuring timely service charges.
- Responded to all customer inquiries, providing excellent service and maintaining positive client relationships.
- Maintained master file rate files, ensuring accurate and up-to-date billing information
- Demonstrated attention to detail and strong organizational skills in managing documentation and records.
- Collaborated with different divisions to present and implement innovative process improvements.
- Showed ability to work independently and as part of a team, demonstrating self-motivation and reliability
- Ensured timely billing by maintaining accurate invoices, achieving a 98% on-time billing rate.
Junior Logistics Coordinator
New Kaka Transport India
Kochi, Kerala
01.2021 - 03.2022
- Coordinated shipments and managed documentation, ensuring smooth logistics operations and timely billing.
- Maintained strong communication and interpersonal skills, collaborating effectively with shippers, receivers, and truckers.
- Demonstrated problem-solving skills by optimizing freight movement and reducing transit times by 12%.
- Ensured 95% on-time delivery of goods through efficient management of daily operations.
- Worked independently and as part of a team, showing self-motivation and reliability
Warehouse Associate -Intern
Supernova Pvt. Ltd
Manjeri, Kerala
04.2019 - 06.2019
- Managed inventory with attention to detail, supporting accurate billing and invoicing processes.
- Contributed to continuous improvement initiatives, enhancing team-based performance goals.
- Achieved 95% on-time shipment dispatch by streamlining order fulfillment processes.
- Collaborated with team members to maintain a clean and organized warehouse environment, enhancing overall efficiency by 15%.
Education
Post Degree Diploma - Supply Chain And Logistics
Langara College
Vancouver, BC04-2024
Master of Commerce - Finance
Calicut University
Kerala03-2020
Bachelor of Commerce -
Calicut University
Kerala03-2018
Skills
- Attention to Detail
- Strong Organizational Skills
- Customer Service
- Interpersonal Skills
- Data Entry
- MS Excel
- Problem-Solving Skills
- Ability to Work Independently
- Teamwork and Collaboration
- Records Maintenance
- Technical Aptitude in Supply Chain Management Communication
Timeline
Ocean Import Specialist-Intern
DHL Global Forwarding
01.2024 - 04.2024
Cashier/Customer Service
SSP Canada Food Services Inc
05.2022 - Current
Junior Logistics Coordinator
New Kaka Transport India
01.2021 - 03.2022
Warehouse Associate -Intern
Supernova Pvt. Ltd
04.2019 - 06.2019
Post Degree Diploma - Supply Chain And Logistics
Langara College
Master of Commerce - Finance
Calicut University
Bachelor of Commerce -
Calicut University
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