Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Mohammed Reza Ahmedi

Toronto,ON

Summary

Skilled Business Support Officer with record of success breaking down and improving business systems. Collaborates well to test, implement, refine and enhance systems and meet current and expected business needs. Excellent research, reporting and communication strengths developed over 5 years with TD.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Business Operations Support Lead

TD Canada Trust
04.2022 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with onboarding and offboarding requests
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Operations Officer

TD Canada Trust
08.2020 - 04.2022
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
  • Verified compliance with best business practices throughout organization.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Managed internal operational standards and productivity targets.
  • Encouraged and promoted ideas aligned to business needs and benefits.

Customer Experience Associate

TD Canada Trust
11.2018 - 08.2020
  • Asked customers questions to determine, verify and solve common problems.
  • Drafted written correspondence and sent electronic information to customers regarding billing information and current promotions.
  • Suggested operational improvements to enhance quality, improve production times and reduce costs.
  • Looked for additional ways to expand products to customers by upselling new products and services.
  • Addressed customer inquiries, concerns, and complaints by providing solutions and alternatives and followed up to confirm resolution.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs, and opportunities.
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs.
  • Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
  • Trained new customer service agents on policies and procedures to support favorable customer experiences.
  • Maintained key performance indicators and acceptable performance levels to support assigned customer base.
  • Investigated customer complaints and escalated issues to address critical requests.

Education

BBA - Entrepreneurship

Centennial College
Toronto, ON
05.2018

Skills

  • Business Process Support
  • Business Opportunities Support
  • Business Operations Understanding
  • Operations Support
  • Business Operations Analysis
  • Crisis Support
  • Project Support
  • Business process improvement
  • Operational Reporting
  • Excellent Communication

Certification

  • SQL Database, Aptech Computer Training - 2015
  • Tableau - Centennial College - 2017
  • QuickBooks 2015 - Centennial College - 2018

Additional Information

Language Skills:

  • English
  • Farsi / Persian
  • Hindi
  • Urdu
  • Arabic (read and write, partial speak & understand)

Timeline

Business Operations Support Lead

TD Canada Trust
04.2022 - Current

Operations Officer

TD Canada Trust
08.2020 - 04.2022

Customer Experience Associate

TD Canada Trust
11.2018 - 08.2020

BBA - Entrepreneurship

Centennial College

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Mohammed Reza Ahmedi