MOHAMMED N. MAKONEN

Detailed security professional with four years of experience bringing leadership and intuition to commercial and private security teams. Adept at monitoring high volumes of people while providing safety. Skilled at resolving conflicts and diffusing escalated situations.

Safety-conscious security personnel with excellent communication skills and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling and resolving conflicts professionally. Conscientious customer service with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.

• Operations Assisted with purchasing; sourced and ordered items through qualified vendors and maintained purchase order filing system including purchase orders, purchase requisitions and receiving documents Maintained excellent relationships with suppliers; demonstrated ability to eliminate additional costs by skillfully negotiating with vendors to supply their best rates Completed coding and pricing in an oracle database system (Futura); demonstrated excellent attention to detail to ensure accuracy Performed inventory control duties; verified items and price by bar codes in each branch. Strategically maintained proper inventory levels in warehouse Ensured that items were received accurately; cross-referenced item codes against purchase orders and followed up with warehouse staff for confirmation Marketing Supported the Marketing Department with a range of functions including administrative/clerical duties; checked with showroom for orders and contacted international suppliers to place orders Assisted in the planning and execution of advertising and marketing campaigns and related materials Developed exceptional relationships with customers to ensure their satisfaction and loyalty; listened to clients to determine their needs and provided information on products accordingly Demonstrated ability to identify, troubleshoot, and skillfully resolve any customer queries or complaints while demonstrating a high level of professionalism Verified pricing information to support marketing initiatives; researched prices in the computer system, verified weekly sales, and sent monthly report to manager