MOHAMMED MUSTAFA ALI
Scarborough,Ontario
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Logistics Coordinator (Intern)
Projistix Solutions Inc.
09.2022 - 12.2022
- Tracked orders and notified customers of status or potential delays.
- Generated documentation and information required for customer shipments.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Completed timely data entry of new orders, labeled containers and placed in accurate storage locations.
- Developed and deployed strategies to save time and expenses associated with goods movements.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
Amazon Development center
09.2020 - 03.2021
- Communicate with customers primarily through mail, chat and phone
- Assist customers in expediting orders and correcting post-sales problems
- Utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Post Graduation Degree - Supply Chain Management
Northern College
Toronto, ON12.2022
BACHELORS OF COMMERCE - Computer applications
OSMANIA UNIVERSITY
Hyderabad, Telangana09.2019
Skills
- PROFESSIONAL SKILLS
- Good Telephone Etiquette
- SAP
- MS Office
- Cultural Awareness
- Excellent communication skills (written and verbal)
- Excellent documentation skills
- Attention to Detail
- Active Listening
- Good comprehension skills – ability to clearly understand and state the issues customers present
- Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
- Works successfully in a team environment as well as independently
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Ability to successfully adapt to changes in the work environment
- Excellent customer service skills
- PERSONAL SKILLS
News, Cricket, Football, Snooker.
Staying updated with latest news from around the globe.
Playing and Watching Cricket Matches
Watches Football (Lionel Messi Fan)
Play Snooker (Favorite player: Ronnie 'o' sullivan)
Timeline
Logistics Coordinator (Intern)
Projistix Solutions Inc.
09.2022 - 12.2022
Customer Service Representative
Amazon Development center
09.2020 - 03.2021
Post Graduation Degree - Supply Chain Management
Northern College
BACHELORS OF COMMERCE - Computer applications
OSMANIA UNIVERSITY
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