Summary
Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
BusinessDevelopmentManager

Mohammed Masood SYED

SCARBOROUGH, ,ON

Summary

Accomplished Development Manager with innovative leadership style and expertise in brand positioning strategies. Outstanding sales and marketing talents to manage product-related budgets. Great influencing and communication strengths in the area of Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach with 12 years and more of experience in management skills with exceptional Strategic thinking with history of Transforming into successful business enterprise. Energetic business development professional driven to motivate and excite employees to reach optimum performance. Natural leader and complex problem solver. Experienced with product testing, management and development of new business opportunities.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Business Development Manager

Black Ash Sports
09.2019 - 09.2024
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Kept meticulous client notes and updated account information in company databases.
  • Monitored market trends and competitor activities to identify areas of potential opportunity.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Managed accounts to retain existing relationships and grow share of business.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Implemented systems and procedures to increase sales.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Managed revenue models, process flows, operations support and customer engagement strategies.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Leveraged asset management technology and online marketplaces to encourage sustainable growth.
  • Applied customer market segmentation, targeting strategies and sales planning expertise in accordance with objectives of sales and marketing team.
  • Helped develop opportunities of seasonal programs and marketing programs to achieve retail needs and maximize sell-through.
  • Monitored inventory, capacity and movement in retail outlets to maintain optimal levels of stock and resolve inventory discrepancies.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Organized promotional events and interacted with community to increase sales volume.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Facilitated business by implementing practical networking techniques.

Operations Manager – Hospital RCMS

Hinduja Global Solutions
08.2018 - 03.2019
  • Manage the operational function through capacity planning for the Project
  • Managing the wok flow of multiple Projects efficiently
  • Pre-plan production against the daily capacity and additional priority work within timeline
  • Make sure that the KRA's and objectives for self and Project are met or Exceeded
  • Monitor the performance of the Project against the Client SLA's
  • Control the inventory
  • Manage Revenue Leakages
  • Strategies to improve the cash collection and reduction of inventory
  • Delegation of work to the subordinates and monitoring the progress from time to time
  • Manage utilization and attrition of the Project within the set target
  • Conducting training sessions for people development and process improvement
  • Offer flexible and helpful customer service to maintain a high level of customer satisfaction
  • Responded to customer requests via telephone and email - effectively answered questions and inquiries.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Developed and maintained relationships with external vendors and suppliers.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.

RCM Consultant - Manager

Inventurus Knowledge Solutions
06.2016 - 06.2018
  • Implementation of Healthcare Software Products
  • Collect the information and document AS-IS process
  • Design the TO-BE Process and post approvals from Ops, Implement accordingly
  • Identify GAPS between the AS-IS & the TO-BE process and work towards resolution
  • To ensure the TO-BE process is successfully configured and is working as expected
  • Drive UAT effectively and complete the testing with the sign-off from Operations
  • Responsible to drive effective Go Live & hand hold Operations
  • To follow proposed Implementation project plan and ensure that all the milestone / task / sub-tasks targets are met as per the schedule
  • Facilitate project status meetings including all the stake holders
  • Collaborate with process owners to ensure effective utilization of the Implemented product(s)
  • Review and update existing methods to ensure efficient project management.

Sr. Team Manager

Sutherland Healthcare Solutions
09.2015 - 04.2016
  • Manage all the client Requests and deliverables
  • Monitor the Productivity and Quality performance of the team
  • Coordinate with Training and Quality teams to plan people enhancement programs
  • Review and update existing methods to ensure efficient project management
  • Direct and monitor physician services division for timely payments to ensure physicians faster cash flow
  • Defined and implemented strategy and education program providing insight and expert knowledge to the team on best practices for better solutions
  • Conduct Performance reviews at regular intervals
  • Documentation and Maintenance of the process documents.

Associate Manager

Sutherland Healthcare Solutions
10.2013 - 08.2015
  • Leading and providing direction for collections department
  • Responsible for all facets of Accounts Receivable & Denial Management
  • Improved processes to address third-party payor reimbursements by identifying deficiencies, monitoring, tracking and trending, which resulted in improved KPI metrics
  • Established a lot of best practices and participated in significant process developments
  • Provides direction to staff in regards to processes; address and resolve issues in a timely and appropriate manner for a properly functioning revenue cycle
  • Set performance expectations and provided honest feedback
  • Conducted annual performance reviews
  • Maximized customer service by training staff, overseeing operations and resolving issues in timely manner.

Team Lead and Trainer

Sutherland Healthcare Solutions
03.2012 - 09.2013
  • Job Responsibilities as a Team Lead
  • Analyze and implement goals, performance initiatives and objectives for Operations team
  • Worked on multiple system functionality through hospital & Billing system, i.e., Invision, EPIC, MicroMD, WebMD, IDX, GECB, Citrix Terminal Services Clearing House: EMDEON and All Scripts
  • Provided daily supervision and maintenance for daily file importing, servers, and databases
  • Provide performance summary reports to executive management
  • Increased appeal overturn rate by 200% and decreased denial ratio from 18% to 3% along with best practice improvements
  • Served as subject expert on monthly client Denial Task Force Meetings providing advice, counsel, and feedback
  • Review complex accounts that are flagged for “Supervisor Review” by Insurance follow-up reps
  • Review accounts to ensure adjustments have been applied accurately based on contracted rates
  • Job Responsibilities as a Trainer
  • Responsible for creating an excellent learning environment experience for both existing and new employees through expert classroom trainings, on-floor mentoring and one-to-one skills coaching
  • Responsible for coaching and mentoring all RCMS employees in achieving their full potential
  • Participate in initiatives with the intent of sustaining current processes/tasks and identifying new behaviors/tools/processes that will be incorporated into future training initiatives
  • To implement changes in the existing training Programs based on best practices and practical application
  • Conducts live side by side or recorded call monitors in order to identify gaps and adherence to training objectives
  • Daily coaching of all monitor calls with a written recap to the associate and their mentors
  • Propose, Implement and run the Mentorship programs post classroom training
  • Builds and maintains relationships within Matrix in order to stay knowledgeable of any initiatives, projects and activities that could affect knowledge content
  • Designed and maintained training documents for RCMS-AR team
  • Facilitated the training in a result oriented style
  • Encouraged more of practical and scenario based trainings
  • Implemented RCM-assessment tool to conduct the assessments for the team
  • Create a pool of hundreds of meaningful and practical based questions for the assessment tool ensuring the right product getting delivered from the training dept
  • To facilitate an effective feedback session with Training, Quality and Operations (Mentor/Team leads) team for each candidate every week to help understand the expectations and to work around the improvement areas
  • Ensure Ops leads interview and assess candidates well before they are moved to Production floor
  • To conduct fast track training for people who don't clear assessment.

Revenue Cycle Analyst

Sutherland Healthcare Solutions
08.2008 - 02.2012
  • Following up with Insurance and determining reason for denial, working on bulk data and establishing trends; translating findings by enhancing the claim submission process
  • Scrutinizing denials and ensuring proper accurate billing of claim from the client end to ensure timely payments and at maximum reimbursable rates
  • Analyzing bulk data; discovered trends in claim denials and built resolution strategies to ensure faster payments.

Education

Post-Degree Certificate - Business System Analyst And Project Management

Canadian College of Business Science & Technology
North York
06.2024

Bachelor of Computer Science - Mathematics and Computer Science

Andhra University
01.2009

Skills

  • Self-motivated
  • Customer Service
  • Strong verbal communication
  • Project Management
  • Extremely organized
  • Team leadership
  • Powerful negotiator
  • Process implementation
  • Data analysis
  • User interface understanding
  • Conflict resolution
  • Interpersonal and written communication
  • Vendor Management
  • Transition
  • Process Improvement
  • Relationship Development
  • Business Development
  • Mergers and Acquisitions
  • Client Consultations
  • Relationship Building
  • Prospecting
  • CRM Platforms
  • Pipeline Management
  • Product Demonstrations
  • Performance Evaluations
  • Pipeline Development
  • Lead Generation
  • Strategic Partnerships
  • Operations
  • Networking strength
  • Competitive Analysis
  • Event Planning
  • Account development
  • Relationship building and rapport
  • Sales Leadership
  • Business Administration
  • Business Planning
  • Business development and planning
  • Referral management
  • Market Tracking
  • New Business Development
  • Analytics
  • Team Collaboration
  • Order Management
  • Strategic Planning
  • Client Relationship Building
  • Verbal and written communication
  • Key decision making
  • Account Servicing
  • Growth management
  • Goals and performance
  • Business Intelligence and Analysis
  • Cost Management
  • Quality Control
  • Sales and Marketing

Certification

  • Management: Emerging Leadership Development Program
  • Lead100 Program

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Hindi
Native or Bilingual

Hobbies and Interests

  • Sports: Cricket, Badminton and Billiards
  • Writing: Article and poetry writing
  • Others: Listening to Indian classical music and participating in social services

Timeline

Business Development Manager

Black Ash Sports
09.2019 - 09.2024

Operations Manager – Hospital RCMS

Hinduja Global Solutions
08.2018 - 03.2019

RCM Consultant - Manager

Inventurus Knowledge Solutions
06.2016 - 06.2018

Sr. Team Manager

Sutherland Healthcare Solutions
09.2015 - 04.2016

Associate Manager

Sutherland Healthcare Solutions
10.2013 - 08.2015

Team Lead and Trainer

Sutherland Healthcare Solutions
03.2012 - 09.2013

Revenue Cycle Analyst

Sutherland Healthcare Solutions
08.2008 - 02.2012

Post-Degree Certificate - Business System Analyst And Project Management

Canadian College of Business Science & Technology

Bachelor of Computer Science - Mathematics and Computer Science

Andhra University

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Mohammed Masood SYED