Mohammed Faijul Mannan

• Processed and posted invoices, receipts, and payment records using QBO and Xero.
• Detected and corrected data entry discrepancies in VAT and payroll reports.
• Collaborated with small business clients to streamline administrative workflows.
• Performed administrative and clerical duties

• Increased administrative efficiencies by 13% on average for small businesses that I am currently working with
• Reduced monthly costs by USD $3,000

• Developed monthly, quarterly and annual profit and loss statements and balance sheets.

• Provide technical and administrative assistance to clients, including documentation and ticket resolution.
• Maintain accurate case notes and adhere to confidentiality standards.
• Assist in customer troubleshooting while following company procedures with a strong verbal communication skill.
• Assing in customer troubleshooting and sometimes billing issues on chat with strong written skills and also have the ability to type with a speed of 40+ words per minute
• Maintained strong organization skills
• Delivered client-facing billing assistance in busy hours, including dispute resolution, credit application, and clarifying charges - ensuring accuracy and customer satisfaction.

• Delivered high-quality customer service over phone and email.
• Resolved inquiries regarding financial products and managed sensitive account details.
• Maintained documentation and followed protocols in a high-volume setting.
• Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
• Worked closely with sales teams to provide seamless transition from pre-to post-sales support, enhancing the overall client journey.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Provided positive first impressions to welcome existing, new, and potential customers.