Mohammed Junaid Hussain
Sydney,NS
Summary
An inspiring and conscientious leader with a strong background in Hospital Management and a solid reputation for assessing business needs, developing cost-saving solutions, increasing sales, and driving customer satisfaction. Able to motivate and retain employees. Proven ability to improve revenues and productivity of teams. Dedicated to keeping operations at a profitable level. Excellent ability to build relationships .
Overview
4
4
years of professional experience
1
1
Certification
Work History
Scheduling Specialist
New Dawn Homecare
01.2024 - Current
- Improved scheduling efficiency by streamlining processes and implementing new software tools.
- Reduced overtime costs through effective workload distribution and proactive schedule adjustments.
- Enhanced team productivity by creating and maintaining well-organized schedules for multiple departments.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
Team Leader
The Sydney Call Centre
01.2023 - Current
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team of 20 members skills through targeted coaching sessions, resulting in improved individual performance.
- Managed conflict resolution among team members, fostering positive and collaborative work environment.
Occupational Health and Safety Advisor
MCI
01.2024 - Current
- Enhanced workplace safety by conducting thorough inspections and identifying potential hazards.
- Improved employee awareness of safety protocols through regular training sessions and workshops.
- Assisted in maintaining OSHA compliance by staying current on regulations and implementing necessary changes.
- Collaborated with management to develop effective emergency response plans, ensuring preparedness for various situations.
Operations Team Lead
5 CARE NETWORK
08.2021 - 08.2022
- Coordinated cross-functional teams, fostering collaboration and ensuring timely completion of projects.
- Led team of 20 professionals to achieve project goals on time and within budget constraints.
- Developed and implemented new policies and procedures to optimize operational performance.
- Enhanced client satisfaction by resolving issues promptly and maintaining open lines of communication.
Operations Executive
Poliklinik Shaik
07.2020 - 03.2021
- Improved employee retention rates by creating positive work environment and offering professional development opportunities for staff members.
- Forecasted business needs accurately, allowing for appropriate resource allocation and staffing decisions.
- Coordinated seamless communication between 5 departments, resulting in enhanced collaboration efforts across whole organization.
- Reduced operational costs through identification of inefficiencies and implementation of cost-saving measures.
Education
Postgraduate Degree - Health/Health Care Administration/Management
Cape Breton University
Sydney, NS01.2024
Bachelor's degree - Hospital and Health Care Facilities Administration/Management
Malaysian Allied Health Sciences Academy (MAHSA) University
Kuala Lumpur 2020
Skills
- Deadline Adherence
- Schedule Coordination Expertise
- Customer Relations Abilities
- Documentation Abilities
- Recordkeeping Experience
- Decision Making
- Time Management
- Problem Solving
- Facility Management
- Staff Training and Development
- Quality Improvement
- Emergency Preparedness
- Health Information Systems
- Project Management
Accomplishments
Dean's List Award 2020
Volunteer
NSHA - Patient Flow Coordinator
Canadian Red Cross - Opioid Harm Reduction
Certification
- Certified Lean Six Sigma Green Belt , Benchmark
- Certified Electronic Healthcare record Specialist , Udemy
- CPR/First Aid - St John Ambulance
- Opioid Harm Reduction training - St John Ambulance
Timeline
Scheduling Specialist
New Dawn Homecare
01.2024 - Current
Occupational Health and Safety Advisor
MCI
01.2024 - Current
Team Leader
The Sydney Call Centre
01.2023 - Current
Operations Team Lead
5 CARE NETWORK
08.2021 - 08.2022
Operations Executive
Poliklinik Shaik
07.2020 - 03.2021
Postgraduate Degree - Health/Health Care Administration/Management
Cape Breton University
Bachelor's degree - Hospital and Health Care Facilities Administration/Management
Malaysian Allied Health Sciences Academy (MAHSA) University
- Certified Lean Six Sigma Green Belt , Benchmark
- Certified Electronic Healthcare record Specialist , Udemy
- CPR/First Aid - St John Ambulance
- Opioid Harm Reduction training - St John Ambulance
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