Mohammed Jasim Habiya
Whitby
Summary
Results-driven Dispatch Manager with expertise in route planning, customer service, and staff training. Proven ability to enhance operational efficiency and ensure DOT compliance, contributing to improved service delivery and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Dispatch Manager
Fasttrack Canada
Markham, ON
06.2024 - Current
- Managed daily dispatch operations to ensure timely delivery of goods.
- Coordinated logistics and scheduling for efficient route planning.
- Monitored performance metrics to improve service quality and efficiency.
- Trained and supervised dispatch team on best practices and safety protocols.
- Implemented process improvements that enhanced operational workflows.
- Resolved customer inquiries regarding shipment status and delivery issues.
- Utilized dispatch software to track shipments and manage inventory levels.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
Human Resources Manager
Khadim Tours and Travel
MUMBAI, INDIA
01.2020 - 05.2021
- Designed and implemented employee onboarding programs to enhance new hire integration.
- Developed and maintained HR policies, ensuring compliance with local regulations and best practices.
- Facilitated training sessions, improving team skills and knowledge across various departments.
- Managed employee performance review processes, fostering a culture of continuous feedback and improvement.
Human Resources Manager
AKSHARA TOURSIM
MUMBAI, INDIA
09.2018 - 12.2019
- Streamlined recruitment processes, reducing time-to-hire while enhancing candidate quality.
- Analyzed employee engagement surveys, identifying areas for improvement and implementing action plans.
- Cultivated strong relationships with department heads to align HR strategies with organizational goals.
- Led initiatives to improve workplace culture, resulting in increased employee satisfaction and retention rates.
Hotel Management Trainee
Trident Hotel
MUMBAI,INDIA
12.2016 - 04.2017
- Assisted in daily operations of guest services, ensuring high levels of customer satisfaction.
- Coordinated with housekeeping to maintain cleanliness standards across guest rooms and public areas.
- Supported front desk team in managing reservations and check-in/check-out processes efficiently.
- Conducted training sessions for new staff on hotel policies and standard operating procedures.
Education
Business Management
NIAGARA COLLEGE
Toronto, ON09-2023
No Degree - Human Resources Management
ALGOMA UNIVERSITY
Brampton, ON09-2022
Bachelor of Science - Tourism And Hotel Management
ANJUMAN-I-ISLAM INSTITUTE OF HOTEL MANAGMENT
MUMBAI,INDIA06-2018
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
- Schedule coordination
- Staff training and development
- Daily reports
- Manpower planning
- Labor cost control
- Fleet dispatching
- Route planning expertise
- Decision-making
- Customer service
- Critical thinking
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Dispatch Manager
Fasttrack Canada
06.2024 - Current
Human Resources Manager
Khadim Tours and Travel
01.2020 - 05.2021
Human Resources Manager
AKSHARA TOURSIM
09.2018 - 12.2019
Hotel Management Trainee
Trident Hotel
12.2016 - 04.2017
Business Management
NIAGARA COLLEGE
No Degree - Human Resources Management
ALGOMA UNIVERSITY
Bachelor of Science - Tourism And Hotel Management
ANJUMAN-I-ISLAM INSTITUTE OF HOTEL MANAGMENT