Mohammed Fazal Ahmed Shaik
Calgary,AB
Summary
Proven Customer Service Specialist, adept in data entry and inbound call management, significantly enhanced customer satisfaction at Mohammed Shaik by resolving issues promptly. Skilled in maintaining professionalism under pressure, my expertise in customer retention strategies and problem resolution has fostered strong client relationships and repeat business.
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Wear House Worker
Super Puffs Snacks
Airdrie, AB
12.2023 - 05.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
Customer Care Representative
Zaika Indian Cuisine
Airdrie, AB
05.2022 - 01.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
Customer Service Representative Calgary Hot Plate
Mohammed Shaik
Calgary, AB
12.2018 - 10.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Sales Executive
Sterling Resorts
India Karnataka Bangalore
02.2017 - 08.2018
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Cultivated long-term relationships with high-value clients to ensure repeat business and referrals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
Education
Associate of Arts - Business in Hotel Managemt
Nehru English High School
India Bangaluru Karnataka04-2016
Skills
- Customer Service
- Inbound Customer Service
- Data Entry
- Call center experience
- Problem Resolution
- Order Processing
- Custom order management
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Inbound Call Management
Languages
English
Full Professional
Timeline
Wear House Worker
Super Puffs Snacks
12.2023 - 05.2024
Customer Care Representative
Zaika Indian Cuisine
05.2022 - 01.2023
Customer Service Representative Calgary Hot Plate
Mohammed Shaik
12.2018 - 10.2021
Sales Executive
Sterling Resorts
02.2017 - 08.2018
Associate of Arts - Business in Hotel Managemt
Nehru English High School