Mohammed Abbas Dharsey
Thunder Bay,Canada
Summary
Detailed Client Service Associate/Marketing Coordinator known for having great organizational skills. Gifted at working with all types of customers. Looking for a role in Marketing where hard work and dedication will be highly valued. Resourceful Marketing Coordinator with background managing comprehensive marketing strategies and campaigns. Skilled in coordinating with teams, producing high-quality content, and implementing strategic plans. In previous roles, successfully increased brand awareness, drove customer engagement and fostered partnerships for business growth.
Overview
5
5
years of professional experience
Work History
Sales Representative
Tbaytel
, Canada
08.2023 - 07.2024
- Identified customer needs by asking questions and advising on best solutions.
- Reset store displays for special events and seasonal merchandise changes.
- Reviewed monthly performance against targets set by management team.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Analyzed customer feedback to improve products and services.
Marketing Coordinator
Cardio Health
, Canada
09.2021 - 03.2023
- Created daily social media posts to build robust brand presence on Twitter, Facebook and Instagram
- Delivered administrative support services to improve marketing efforts
- Monitored social media trends and best practices to drive continuous improvement
- Proposed internal and external ideas and initiatives to help promote general awareness of the company brand
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs (online and in-person)
- Assisted in developing content for websites, blogs, and social media platforms.
- Conducted market research to identify trends, customer needs, and competitor strategies.
Loss Prevention Officer
G4S Security Solutions
, Canada
09.2020 - 08.2021
- Prepared security reports to document and log theft, accidents, and safety violations
- Escorted undesirable persons off property to minimize security violations
- Circulated among visitors, patrons, and employees to preserve order and protect property
- Maintained familiarity with disaster and emergency policies to respond immediately to alarms or calls
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation
- Liaised with mall security teams to alert force to suspicious shoppers or locate perpetrators which succeeded in leaving store with stolen merchandise
Customer Service Representative
Safeway Canada
, Canada
10.2019 - 11.2020
- Fielded customer complaints and queries, fast-tracking for problem resolution
- Mentored new employees on procedures and policies to maximize team performance
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Developed strong customer relationships to encourage repeat business
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Answered inbound calls, chats, and emails to facilitate customer service
Education
Post-Degree Certificate - Digital Marketing and Marketing Analytics
Confederation College
Thunder Bay, ON12.2024
Masters - Commerce
P.T Ravishankar Shukla University
India10-2019
Skills
- Data Analytics
- Sales Management
- Customer Relationship Management
- Microsoft Office
- SEO
- Social Media Marketing
References
- Casey Boban, Tbaytel Store Manager, 807-684-2593
- Russell Lee, Tbaytel Store Manager, 807-620-2234
- Professor Kevin Element, Confederation College (Digital Marketing Analytics), 807-475-6143, kelement@confederationc.on.ca
Timeline
Sales Representative
Tbaytel
08.2023 - 07.2024
Marketing Coordinator
Cardio Health
09.2021 - 03.2023
Loss Prevention Officer
G4S Security Solutions
09.2020 - 08.2021
Customer Service Representative
Safeway Canada
10.2019 - 11.2020
Post-Degree Certificate - Digital Marketing and Marketing Analytics
Confederation College
Masters - Commerce
P.T Ravishankar Shukla University