Mohammed Zerhouni
Montreal
Summary
With over 7 years of experience in operations and sales, I have honed skills in customer care, project promotion, and revenue growth. By increasing sales targets by 15% in the first year and boosting revenue by 25%, I have demonstrated a proven track record of success.
Developed skills in dynamic, customer-focused environment, consistently delivering exceptional brand representation and customer engagement. Excels in communication and relationship-building, with proven ability to adapt and thrive in fast-paced settings. Looking to transition into new role, leveraging these transferable skills to make positive impact.
Overview
10
10
years of professional experience
Work History
Brand Ambassador
Enviroass
02.2023 - 02.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Concierge VIP
Air Canada
06.2019 - 01.2023
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Collaborated with other team members to consistently deliver top-notch service to all guests, including high-profile individuals.
- Achieved 1M$ in ticket sales
Director of Operations
Etude Maitre Badissy
03.2017 - 03.2019
- Increased revenue by 25%
- Increased sales targets to 15% by the first year
- Promoted environment projects to the international market
- Assisted CEO with market structuring and project development
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Operations Representative
Fidelity Investments
10.2015 - 11.2016
- Increased revenue by 20% of integrating the VIP department
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Monitored office workflow and administrative processes to keep operations running smoothly
- Increased revenue by 25% by implementing a new office software to track operations
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Reviewed and resolved discrepancies with invoices, working closely with accounting team
- Part of the most important team at Fidelity Clearing Company
- Mutual Funds, Investment Portfolios, Company Portfolios and structured managed portfolios
- Exceeded sales target in less than two months
- Made the company over $30,000 in sales revenue in summer
Sales Representative
Kognitive Marketing
03.2015 - 09.2015
Education
Commerce Degree -
Dawson College
Montreal, QC01.2012
Bachelor of Commerce - Finance
Concordia University
04-2015
Skills
- Customer service
- Highly adaptable
- Operational efficiency
- Analytical skills
- Financial Modeling
- Sales skills
- Goals and performance
- Motivational skills
Volunteering And Leadership
- Rotary Club RABAT CHELLAH, Member, 01/01/17, Present
- Financial Thesis JMSB, Assistant Professor, 01/01/14, 01/01/15
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Arabic
Professional Working
Timeline
Brand Ambassador
Enviroass
02.2023 - 02.2025
Concierge VIP
Air Canada
06.2019 - 01.2023
Director of Operations
Etude Maitre Badissy
03.2017 - 03.2019
Operations Representative
Fidelity Investments
10.2015 - 11.2016
Sales Representative
Kognitive Marketing
03.2015 - 09.2015
Commerce Degree -
Dawson College
Bachelor of Commerce - Finance
Concordia University
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