Mohammed Zerhouni
Montreal
Summary
With over 7 years of experience in operations and sales, I have honed skills in customer care, project promotion, and revenue growth. By increasing sales targets by 15% in the first year and boosting revenue by 25%, I have demonstrated a proven track record of success.
Developed skills in dynamic, customer-focused environment, consistently delivering exceptional brand representation and customer engagement. Excels in communication and relationship-building, with proven ability to adapt and thrive in fast-paced settings. Looking to transition into new role, leveraging these transferable skills to make positive impact.
Overview
10
10
years of professional experience
Work History
Brand Ambassador
Enviroass
Rabat, Morocco
02.2023 - 02.2025
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
Concierge VIP
Air Canada
Montreal, Canada
06.2019 - 01.2023
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Collaborated with other team members to consistently deliver top-notch service to all guests, including high-profile individuals.
- Achieved 1M$ in ticket sales
Director of Operations
Etude Maitre Badissy
Rabat, Morocco
03.2017 - 03.2019
- Increased revenue by 25%
- Increased sales targets to 15% by the first year
- Promoted environment projects to the international market
- Assisted CEO with market structuring and project development
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
Operations Representative
Fidelity Investments
Toronto, Canada
10.2015 - 11.2016
- Increased revenue by 20% of integrating the VIP department
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Monitored office workflow and administrative processes to keep operations running smoothly
- Increased revenue by 25% by implementing a new office software to track operations
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity
- Reviewed and resolved discrepancies with invoices, working closely with accounting team
- Part of the most important team at Fidelity Clearing Company
- Mutual Funds, Investment Portfolios, Company Portfolios and structured managed portfolios
- Exceeded sales target in less than two months
- Made the company over $30,000 in sales revenue in summer
Sales Representative
Kognitive Marketing
Montreal, Canada
03.2015 - 09.2015
Education
Commerce Degree -
Dawson College
Montreal, QC01.2012
Bachelor of Commerce - Finance
Concordia University
04-2015
Skills
- Customer service
- Highly adaptable
- Operational efficiency
- Analytical skills
- Financial Modeling
- Sales skills
- Goals and performance
- Motivational skills
Volunteering And Leadership
- Rotary Club RABAT CHELLAH, Member, 01/01/17, Present
- Financial Thesis JMSB, Assistant Professor, 01/01/14, 01/01/15
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Limited Working
Arabic
Professional Working
Timeline
Brand Ambassador
Enviroass
02.2023 - 02.2025
Concierge VIP
Air Canada
06.2019 - 01.2023
Director of Operations
Etude Maitre Badissy
03.2017 - 03.2019
Operations Representative
Fidelity Investments
10.2015 - 11.2016
Sales Representative
Kognitive Marketing
03.2015 - 09.2015
Commerce Degree -
Dawson College
Bachelor of Commerce - Finance
Concordia University