Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

MOHAMMED TILBANI

Sacramento

Summary

Knowledgeable Service Technician with solid foundation in automotive repair and maintenance. Demonstrated ability to diagnose and resolve complex mechanical issues, ensuring vehicles operate safely and efficiently. Proven record of using problem-solving skills and technical expertise to deliver high-quality service.

Overview

5
5
years of professional experience

Work History

Crisis Counselor

Cirby Hills Behavioral Health
Sacramento
03.2023 - Current
  • Responded promptly to emergency situations by providing crisis intervention services.
  • Provided follow-up care, including referral to long-term mental health services and support groups.
  • Delivered treatments to improve client functionality and environmental adjustment.
  • Provided emotional support and guidance to individuals dealing with a variety of life issues, including grief, depression, anxiety, substance abuse, trauma and relationship conflicts.

Technician

Midas Auto Service
Sacramento
11.2024 - 03.2025
  • Ensured safety of customers'' vehicles by conducting thorough inspections of tires, brakes, and suspension components.
  • Maintained garage safety protocols to meet regulatory and company expectations.
  • Completed repairs and maintenance to major vehicle models to meet safety specifications.
  • Inspected vehicle engines and other components to identify potential issues.

Lube Technician/Customer Service Advisor

Jiffy Lube
08.2024 - 11.2024
  • Changed sparkplugs, brakes, assisted with other repairs.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Trained and guided employees on correct methods for performing different repairs and maintenance services.

Roadside Assistance Technician

Self Employed
01.2022 - 05.2023
  • Adhered to all safety protocols during roadside assistance tasks, ensuring both personal and customer wellbeing.
  • Demonstrated versatility as a technician by successfully handling various makes and models of vehicles encountered during service calls.
  • Boosted customer loyalty through prompt communication and follow-up regarding ongoing or unresolved issues.
  • Assisted customers in stressful situations, providing empathetic support while addressing their immediate needs.

Cook Shift Leader

Angry Chickz
03.2021 - 01.2022
  • Engaged customers in a highly visible role, conveying a positive and professional attitude
  • Provided excellent customer services in greeting and helping customers with their needs
  • Delegated partners to areas in need to better help with the speed and quality of service
  • Handled cash transactions and balanced the cash register at end of shift
  • Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.

Shift Supervisor

Pizza Guys
Sacramento
05.2020 - 03.2022
  • Trained new employees on company policies and procedures.
  • Served as a role model for other employees by demonstrating professional behavior at all times.
  • Monitored and maintained equipment to ensure operational efficiency.

Education

Associate of Applied Science - Automotive Engineering

Universal Technical Institute
Sacramento, CA
08-2025

Languages

Arabic
Limited
Turkish
Professional

References

References available upon request.

Timeline

Technician

Midas Auto Service
11.2024 - 03.2025

Lube Technician/Customer Service Advisor

Jiffy Lube
08.2024 - 11.2024

Crisis Counselor

Cirby Hills Behavioral Health
03.2023 - Current

Roadside Assistance Technician

Self Employed
01.2022 - 05.2023

Cook Shift Leader

Angry Chickz
03.2021 - 01.2022

Shift Supervisor

Pizza Guys
05.2020 - 03.2022

Associate of Applied Science - Automotive Engineering

Universal Technical Institute

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MOHAMMED TILBANI