In my current role at Shoppers, I have demonstrated the following skills and accomplishments:
Improved Product Visibility: Created eye-catching merchandise displays to enhance product visibility.
Adaptability: Quickly adapted to changing business needs by regularly rotating merchandise based on seasonal demands and customer preferences.
Customer Experience: Enhanced the customer experience by maintaining clean, well-stocked, and organized store aisles.
Store Performance: Increased overall store performance through consistent attention to detail in visual merchandising efforts.
Additionally, as part of my training for the Assistant Manager position, I handle various responsibilities including:
Low Stock Management: Monitoring and reordering inventory to ensure shelves are well-stocked.
Damage Claims: Documenting and processing claims for damaged goods.
Theft Claims: Reporting and filing paperwork for instances of theft.
Holding Tank Procedures: Managing items set aside for returns or defects, ensuring proper documentation and processing.
PDT Procedures: Utilizing Portable Data Terminals (PDTs) for inventory management, including stock levels and price checks.
Part Time Store Associate
SUPER DISCOUNT CITY
01.2022 - 11.2022
To provide customer service by completing assigned tasks relating to receiving and the flow of merchandise through to the sales floor
Strategically plan and execute duties based on workload and operational functions
Contributes to a safe, clean and hazard free work environment
Part Time Store Associate
HAKEEM CHICHI SONS
01.2020 - 11.2021
Managing Customer Service
Robust in communication with customers
Worked as the cashier
Resolving customer grievances through phone
Education
High School Diploma -
Centennial College of Applied Arts And Technology
Scarborough, ON
09.2024
Skills
Proficient in MS- Office Suite
Client Servicing & Relationship Management
Leadership ability, self-motivated, able to work independently, Excellent communication and relationship skills, Analytical attitude, Perseverance and never say die attitude
Reliable, Energetic, and resourceful customer service professional with over 1 year of experience resolving customer complaints and promoting conflict resolution
Possess fair understanding of process & client's requirements to achieve quality services, providing client support by handling queries & resolving their issues
Team building and ability to recognize others
Critical thinking with problem solving abilities
Conflict Managements and building Even Interpersonal relationship
Expertise in client services, account management and relationship-building
Outstanding Organizational skills, multitasking, and problem solving abilities