Mohammed Sidiq
Kitchener,Ontario
Summary
IT professional prepared for advancing IT infrastructure management and system reliability. Proven ability to manage servers, networks, and hardware, ensuring seamless operations. Known for strong team collaboration and adaptability to evolving technological needs, excelling in system troubleshooting and performance optimization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Store Leader
Best Buy Mobile Conestoga Mall
11.2023 - Current
- Managed customer mobile and IoT device plans and suggest suitable plans based on their needs
- Provided training to new employees
- Managed inventory and audited inventory for the store to make sure we have all the devices
- Installed new software and hardware on existing computer setup
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Collaborated with Store Leader to develop strategies for achieving sales goals and driving revenue growth.
- Configured and tested new software and hardware.
- Installed, configured and maintained computer systems and network connections.
Full Time Associate
Best Buy Mobile Conestoga Mall
11.2022 - 11.2023
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Managed efficient cash register operations.
- Collaborated with IT teams to integrate security measures into the development and deployment of new applications.
- Maintained office PCs, networks and mobile devices.
Part Time Mobile Advisor
Best Buy Mobile Conestoga Mall
11.2018 - 11.2022
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Listened to customer needs and desires to identify and recommend optimal products.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Advanced Diploma - IT Innovation And Design
Conestoga College Institute of Technology And Advanced Learning
Waterloo, ON06-2023
Bachelor of Arts - Liberal Arts
University of Waterloo
Waterloo08-2019
Skills
- Customer relationships
- Store operations
- Health and safety
- Team management
- Data analysis
- IT risk management
- Network security
- Software design
- Software development
- Compliance management
- Wireless security
- Two-factor authentication
Certification
- CompTIA Certification
- First Aid Certification
- CPR/AED Certification
Timeline
Assistant Store Leader
Best Buy Mobile Conestoga Mall
11.2023 - Current
Full Time Associate
Best Buy Mobile Conestoga Mall
11.2022 - 11.2023
Part Time Mobile Advisor
Best Buy Mobile Conestoga Mall
11.2018 - 11.2022
- CompTIA Certification
- First Aid Certification
- CPR/AED Certification
Advanced Diploma - IT Innovation And Design
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Arts - Liberal Arts
University of Waterloo
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