Mohammed Gheewala
Winnipeg,Canada
Summary
Customer Service Professional with over 5 years of experience delivering exceptional service in fast-paced environments. Demonstrates outstanding communication and empathy, effectively addressing customer needs and resolving issues. Proven ability to build strong relationships and maintain composure under pressure, contributing to a positive customer experience. Committed to leveraging expertise to enhance customer satisfaction and drive organizational success.
Overview
7
7
years of professional experience
Work History
Cashier
Shawarma Express
Lombard, Illinois
01.2023 - 12.2024
- Monitored stock levels for beverages and condiments, restocking supplies as needed
- Addressed customer inquiries, resolved complaints professionally, and ensured a pleasant dining experience
- Maintained cleanliness of the cashier area and followed all food safety and sanitation regulations
- Handled cash and card transactions, operated the POS system, and ensured accurate payment processing
- Greeted customers warmly and took their orders accurately, ensuring efficiency in a fast-paced environment
CSR & Repair Tech
My Cellphone Repair
Winnipeg, Canada
10.2022 - 03.2023
- Specialized in diagnosing and repairing various cell phone models
- Conducted thorough assessments of cell phone issues, providing accurate repair quotes and estimated completion times
- Performed repairs, including screen replacements, battery replacements, and software issue resolutions with precision
- Managed inventory of replacement parts and ensured their organization
Receptionist
Smile Craft Dental Clinic
Winnipeg, Canada
06.2018 - 01.2022
- Served as the first point of contact for patients, providing excellent customer service and a welcoming atmosphere
- Greeted and assisted clients, addressed inquiries, and scheduled appointments
- Effectively communicated information regarding dental procedures, and services.
- Managed the reception area, including handling incoming calls, appointment scheduling, and coordinating patient records
- Demonstrated strong organizational and time management skills to ensure workplace cleanliness and order
Education
Secondary School Diploma -
Fort Richmond Collegiate
Winnipeg, ManitobaSkills
- Microsoft Office
- Customer Service
- Various Phone Systems
- Excellent Communication
- Conflict Resolution
- Technical Troubleshooting
- Payment Processing
- Multilingual
- Interpersonal Skills
- Excellent Time Management
References
Available upon request
Timeline
Cashier
Shawarma Express
01.2023 - 12.2024
CSR & Repair Tech
My Cellphone Repair
10.2022 - 03.2023
Receptionist
Smile Craft Dental Clinic
06.2018 - 01.2022
Secondary School Diploma -
Fort Richmond Collegiate
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