Solidworks
Mohammed Saim
CAMBRIDGE,ON
Summary
Technical Sales Specialist with 3+ years in customer service, CRM systems, and consultative sales; LLQP-licensed with a track record of increasing sales by 18% at Arby’s and exceeding quarterly targets by 25% at Maruti Suzuki through product demonstrations and solution-based selling in automotive and financial sectors.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Life Insurance Advisor (LLQP Licensed)
Sun Life Financial
12.2024 - Current
- Provided personalized insurance consultations, identifying coverage gaps and recommending appropriate life, disability, and critical illness insurance solutions.
- Educated clients on product features and benefits, simplifying complex insurance jargon into understandable terms.
- Managed a personal sales pipeline using CRM software, ensuring timely follow-ups, client retention, and policy renewals.
- Conducted financial needs analysis to align insurance solutions with clients’ short- and long-term goals.
- Built strong referral networks through exceptional service and relationship-building skills.
Manager
Arbys Resturant
05.2022 - 10.2024
- Managed day-to-day operations while overseeing a team of employees, ensuring outstanding customer service and efficient workflow during peak hours.
- Trained staff on customer engagement techniques, conflict resolution, and upselling strategies to drive sales and enhance customer experience.
- Handled customer inquiries, complaints, and requests, consistently maintaining a positive customer satisfaction rating.
- Utilized point-of-sale and CRM tools to track customer orders, preferences, and feedback for operational improvement.
- Developed strong problem-solving skills by resolving operational challenges in a fast-paced environment.
Technical Sales Executive
Maruti Suzuki
01.2021 - 01.2022
- Delivered technical product presentations to potential customers, explaining complex automotive technologies in simple terms to enhance understanding and sales conversion.
- Worked closely with clients to understand their technical and financial needs, recommending suitable automotive solutions tailored to their requirements.
- Maintained detailed records in the CRM system, tracking leads, follow-ups, and customer preferences to personalize future interactions.
- Collaborated with the engineering and service teams to ensure seamless after-sales service and technical support.
- Achieved and consistently exceeded monthly and quarterly sales targets through consultative selling techniques.
Education
Post Graduation Certificate - Manufacturing Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, None07-2023
Bachelor of Science - Mechanical Engineering
LNCT
India07-2021
Skills
Technical Sales & Product Demonstrations
Customer Relationship Management (CRM) - Salesforce, HubSpot
Needs Analysis & Consultative Selling
Lead Generation & Prospecting
Insurance Solutions (Life, Disability, Group Benefits)
Presentation & Negotiation Skills
Market Research & Competitor Analysis
Pipeline Management & Forecasting
After-Sales Support & Client Retention
Cross-Functional Team Collaboration
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 5 staff members.
Certification
- Six Sigma Certification
- ON Driver's License
- GD&T
- LLQP
- Customer Relations
- Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software
CRM
Python
PLC
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursPaid time offWork from home optionTeam Building / Company RetreatsTimeline
Life Insurance Advisor (LLQP Licensed)
Sun Life Financial
12.2024 - Current
Manager
Arbys Resturant
05.2022 - 10.2024
Technical Sales Executive
Maruti Suzuki
01.2021 - 01.2022
- Six Sigma Certification
- ON Driver's License
- GD&T
- LLQP
- Customer Relations
- Project Management
Post Graduation Certificate - Manufacturing Management
Conestoga College Institute of Technology And Advanced Learning
Bachelor of Science - Mechanical Engineering
LNCT
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