Saber Mohammed
Whitehorse,YT
Summary
Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for patients. Experience in hospital and in-home settings providing guidance and encouragement to patients through physical and emotional support.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Computerisms
10.2022 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
Community Service Volunteer
Yukon Muslim Society
04.2023 - 09.2023
- Assisted in planning and executing fundraising events to raise vital funds for community programs.
- Improved community engagement by organizing and leading various volunteer initiatives.
- Promoted community wellness by coordinating and participating in health education workshops.
- Mentored at-risk youth, offering guidance and support to help them make positive life choices.
- Strengthened community bonds by organizing social events that brought diverse groups together.
Cashier
Petro-Canada
08.2022 - 03.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
Personal Support Worker
Gandhi Hospital
06.2021 - 02.2022
- Facilitated mobility assistance for patients requiring help with transfers or ambulation.
- Educated family members on best practices for supporting their loved one''s needs at home.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Supported meal planning and preparation according to dietary restrictions or preferences of the client.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
- Contributed to an interdisciplinary team approach when addressing complex client situations or needs.
- Coordinated transportation services for clients'' medical appointments or social engagements as needed.
- Promoted continuity of care by communicating effectively with other Personal Support Workers during shift changes or handoffs.
Education
Certificate - Health And Community Services
Online
OnlineCertificate -
Yukon College
Whitehorse, YT12.2033
Bachelor of Arts - Applied Ethics
St. Mary's Centenary Degree College
Hyderabad, India04.2021
Skills
- Complaint Resolution
- Appointment Scheduling
- Social Support
- Time management
- Incident Reporting
- First Aid and Safety
Languages
English
Limited Working
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Certification
- First Aid/CPR Certified
Timeline
Community Service Volunteer
Yukon Muslim Society
04.2023 - 09.2023
Customer Service Representative
Computerisms
10.2022 - Current
Cashier
Petro-Canada
08.2022 - 03.2023
Personal Support Worker
Gandhi Hospital
06.2021 - 02.2022
Certificate - Health And Community Services
Online
Certificate -
Yukon College
Bachelor of Arts - Applied Ethics
St. Mary's Centenary Degree College
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