Mohammed Rafi
Team Lead
Vaughan,ON
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
3
3
years of professional experience
Work History
Team Leader
McDonald’s
05.2023 - Current
- Lead and oversee crew members, ensuring tasks are completed efficiently and correctly
- Address and resolve customer complaints promptly to maintain high levels of customer satisfaction
- Oversee daily activities, ensuring compliance with company policies and operational standards
- Collaborated with the store manager to conduct monthly inspections, ensuring the store consistently met health, safety, and operational standards
- Successfully managed high-volume sales days, including overseeing operations during peak periods with sales exceeding $20,000 in a single day
- Volunteered in community engagement initiatives such as Mc Happy Day, contributing to fundraising efforts for children’s charities and enhancing the brand’s community presence
- Provide comprehensive training and guidance to new hires, ensuring they understand their roles and responsibilities.
ASSOCIATE
Go Trip and Travels
01.2022 - 01.2023
- Organized multiple deposits, balance payments and fees for each client trip to provide end-to-end customer satisfaction
- Took initiative to analyze tourism trends through regular research, networking and conference events leading to improved team efficiency
- Professionally resolved problems and complaints-based customer circumstances and communicated effectively to provide a positive customer experience
- Developed high attention to detail while working to juggle multiple customer accounts.
Education
Diploma - Business Administration
Seneca College
2024
Skills
- Problem-Solving
- Team Supervision
- Client Support
- Teamwork and Collaboration
- Cash Handling
- Quality Improvement
- Sales and marketing proficiency
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Team Leader
McDonald’s
05.2023 - Current
ASSOCIATE
Go Trip and Travels
01.2022 - 01.2023
Diploma - Business Administration
Seneca College
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