Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammed Ouafik

Yellowknife,Northwest Territories

Summary

I have a solid background in IT, with [7 years] of experience in roles such as IT Coordinator and Systems Administrator. Throughout my career, I've developed strong technical skills in network administration, system maintenance, and troubleshooting. I have a proven track record of effectively managing IT operations, ensuring optimal performance, and implementing solutions to enhance productivity and security. Additionally, I'm adept at collaborating with cross-functional teams to deploy new technologies and align IT initiatives with organizational goals. My background has equipped me with the expertise and insight needed to excel in dynamic IT environments.

Overview

6
6
years of professional experience

Work History

IT Operations Specialist

Ibts
11.2023 - Current
  • Reduced troubleshooting time with comprehensive documentation of systems and procedures.
  • Optimized network performance by conducting regular audits and adjusting configurations as needed.
  • Coordinated disaster recovery exercises to ensure preparedness for potential emergencies or critical incidents.
  • Improved IT infrastructure stability by implementing proactive monitoring and maintenance strategies.

Systems Administrator

Javascript Llp
05.2021 - 05.2023
  • Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
  • Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
  • Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
  • Tested software remotely and onsite for server sets to maintain operational readiness.

Information Technology Coordinator

Elic Info
06.2019 - 05.2021
  • Collaborated with cross-functional teams on various initiatives to align technology goals with business objectives.
  • Improved network efficiency by implementing new software and hardware solutions for the IT infrastructure.
  • Installed new hardware and oversaw maintenance of existing hardware to provide support for users.
  • Resolved wireless LAN and WAN connectivity issues to alleviate downtime.
  • Maintained active inventory of hardware and software licenses using Software.
  • Streamlined communication between departments by developing efficient project management processes.

IT Support Specialist Intern

South Tech Academy
01.2018 - 05.2019
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Delivered onsite technical support for Number employees.
  • Used ticketing systems to manage and process support actions and requests.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.

Education

Technicien Spécialisé - IT Developer

Institute Superieur De Technologie Appliquée
Agadt
06.2008

Skills

  • Network Troubleshooting
  • IT Asset Management
  • IT Compliance
  • Hardware troubleshooting

Languages

French
Professional Working
English
Professional Working
Arabic
Full Professional

Timeline

IT Operations Specialist

Ibts
11.2023 - Current

Systems Administrator

Javascript Llp
05.2021 - 05.2023

Information Technology Coordinator

Elic Info
06.2019 - 05.2021

IT Support Specialist Intern

South Tech Academy
01.2018 - 05.2019

Technicien Spécialisé - IT Developer

Institute Superieur De Technologie Appliquée

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Mohammed Ouafik