Mohammed-Omar Jalal
Unit 3, 137 Fontaine Cresent, Fort McMurray,AB
Summary
Hardworking and reliable employee with background in inventory, warehousing, receiving, shipping, equipment, retail, office operations, finance and accounting. Experienced with purchasing, receiving/ shipping on SAP, inventory control, order picking, and shipping. Has won numerous awards for top service. Accurate record keeping with attention to detail. Well-developed computer skills. Highly organized, self-motivated, proactive and punctual. Can work independently and on a team. Effective team leader and supervisor.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Shipper/Receiver
Fort McKay Group Of Companies
Fort McMurray, AB
06.2022 - Current
- Currently working as Shipper/receiver at Syncrude base
- Proficient in using SAP/S4 HANA
- Verification and inspection of incoming/outgoing materials and send to various sites and locations
- Loading and unloading of various types of goods
- Ensure safety protocols and procedures are followed in safety sensitive environments
- Performed administrative duties: filing, documenting, reporting.
- Maintained professional, friendly, and efficient customer service
Grocery Department Manager
Real Canadian Superstore
Fort McMurray
11.2021 - 06.2022
- As a cashier, I performed transactions at registers using cash, handled information requests, complaints and concerns promptly, escalating complex issues to supervisor for quick resolution
- I processed credit card, EBT and gift certificate payments in electronic systems
- As cash office, I counted tills at start and end of shifts, balanced and reconciled registers, reflecting financial discrepancies, refunds and account deferrals
- Promoted to Grocery Manager, I led, supervised, coached and motivated colleagues to improve productivity, engagement and retention, maintaining merchandising and operational standards
- Performed receiving in SAP and ordered necessary product
- I met departmental financial objectives and maintained well-stocked inventory.
Bookkeeping
Mabasso Holdings
Fort McMurray
06.2021 - 11.2021
- Provided bookkeeping services for contractors and small business owners using Quickbooks
- Provided payroll services for clients including T4 and T1 preparation.
Cashier / Lead Hand
Dominos
Kenitra, Morocco
06.2017 - 07.2019
- Operated cash register, collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Completed daily reporting for local and area management
- Worked closely with front-end staff to assist customers
- Trained new team members in cash register operation, opening and closing responsibilities, stocking procedures and customer services.
Customer Service Representative
Glovo
Rabat, Morocco
10.2015 - 01.2017
- Maintained strong call control and quickly used scripts to address problems
- Recognized for high level of customer service and diplomacy
- Answered, screened and processed high volume of calls daily with call management system and web-based communications
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Education
High School Diploma -
Zghari High School
Bachelor of Economic Studies: Accounting Management National -
University of Ibn Tofail
Skills
- Accounting software
- Maintaining safety practices
- Working collaboratively
- Microsoft Office Suite and SAP
- Customer assistance
- Inventory and Warehousing
- Tax preparation
- Material Handling Equipment
Languages
English
Full Professional
French
Full Professional
Arabic
Native or Bilingual
Spanish
Limited Working
Certification
- Common Safety Orientation (CSO)- Canada Oilsands/Mining / WHMIS
- Ticketed in Warehouse Equipments
References
Available upon request
Timeline
Shipper/Receiver
Fort McKay Group Of Companies
06.2022 - Current
Grocery Department Manager
Real Canadian Superstore
11.2021 - 06.2022
Bookkeeping
Mabasso Holdings
06.2021 - 11.2021
Cashier / Lead Hand
Dominos
06.2017 - 07.2019
Customer Service Representative
Glovo
10.2015 - 01.2017
High School Diploma -
Zghari High School
Bachelor of Economic Studies: Accounting Management National -
University of Ibn Tofail