Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MOHAMMED NOORI

Toronto,Ontario

Summary

Bilingual Arabic-English interpreter with experience handling high volumes of sensitive calls in healthcare, legal, and social service settings. Strong customer service skills developed through nearly two years in retail, providing personalized tech support and resolving client concerns effectively. Proven ability to work under pressure with professionalism, empathy, and cultural awareness. Skilled in communication, event coordination, and digital content creation through volunteer work with WUSC.EUMC. Proficient in C++, Python, Microsoft Office, WordPress, Canva, and content/database systems such as PeopleSoft.

Overview

2
2
years of professional experience

Work History

Arabic Interpreter

Kelly Services
Toronto, Ontario
07.2024 - 05.2025
  • Delivered consecutive and simultaneous interpretation between Arabic and English during client meetings, medical appointments, legal consultations, and intake interviews.
  • Managed a high call volume—often over 50 calls per day—ensuring consistent quality and confidentiality.
  • Facilitated clear communication between service providers and Arabic-speaking clients in sensitive and urgent situations.
  • Collaborated with caseworkers and coordinators on complex cases involving vulnerable populations, including refugees, asylum seekers, and survivors of trauma.
  • Contributed to a high-impact medical outreach program by interpreting for community health clinics and COVID-19 vaccine information sessions.
  • Recognized for reliability, cultural sensitivity, and the ability to remain calm and clear during emotionally charged calls.

Retail Sales Associate

Oriental store
Amman , Jordan
11.2022 - 07.2023
  • Assisted customers in finding the best tech products and services.
  • Employed my enthusiasm and passion for technology to assist customers and ensure the best customer service.
  • Worked efficiently in building easy solutions for the customers.
  • Responded to customers’ concerns and feedback to provide a better service

Education

Bachelor of Science - Computer Science (Hons)

York University
Toronto, None

Skills

  • Problem solving
  • Telephone interpreting
  • Customer service
  • Proficient in the use of standard office applications, database and content management systems, and design software applications

Languages

English
Native/ Bilingual
Arabic
Native/ Bilingual

Timeline

Arabic Interpreter

Kelly Services
07.2024 - 05.2025

Retail Sales Associate

Oriental store
11.2022 - 07.2023

Bachelor of Science - Computer Science (Hons)

York University

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MOHAMMED NOORI