Mohammed Muzaffer Hussain
Restaurant Manager
Shelburne,NS
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager of Operations
Tim Hortons
Shelburne, Nova Scotia
02.2023 - Current
- Making bi-weekly Team Payroll, Update on Menu pricing, Team scheduling, Team Huddle. Daily Banking and looking food waste posting and inventory.
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Oversaw inventory management activities including ordering supplies as needed.
- Planned and coordinated logistics for large-scale events or conferences.
- Investigated customer complaints related to product and service quality or delivery issues.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Area Sales Manager
Natural Ice creams (KOTI)
Hyderabad, India
09.2017 - 12.2022
- Oversee the performance of 13 store managers and turn over month to date 2.2 crore with all the retail locations.
- Support oragisation iniitiatives to achieve the vision by delivering the highest performance customer centric culture
- Monitor performance goals for each store including customer count / retention
- Ensure stores with the area are following compliance & safety policies and partner with region support center
- Visit each store regular & attend regional meetings
Restaurant Manager
Pizza Hut
Hyderabad, India
07.2013 - 08.2017
- Hire, train, and supervise restaurant employees
*Create staff schedule to ensure appropriate staffing
*Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
* Take ownership of budgets and cost control methods to minimize expenses
Address customer needs, comments, and complaints
* Adhere to and enforce employee compliance with health, safety, and sanitation standards
Process payroll and maintain all relevant records
* Ensure all employees are working within outlined operating standards
* Report on financial performance, inventory, and personnel Training & supervising development of staff
* Ensuring Compliance with licensing, hygiene, health & safety, 100% CHAMPS (Cleanliness, Hospitality, Accuracy, Maintena
Team Trainer
Bank of America
HYderabad, India
05.2012 - 07.2013
- Reconciliation of international books of accounts as per the inbuilt software to balance the accounts and online training the same to new outsourcing
- Posting entries after reconciling international accounts
- Learning on new accounts and training to the team to accomplish the task as per the compliance and policies by meeting the timeline.
Assistant Manager
Taj Hotels
Hyderabad, India
06.2011 - 04.2012
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Managed customer service inquiries and complaints in a timely manner.
Night Auditor
Ritz Carlton
Bahrain. , Bahrain
01.2008 - 03.2010
- Reconciling the card payments, vendor payments, cash and cheque payments.
- Generating night audit report.
- Correcting Imbalance accounts by posting entries to balance daily accounts.
- Unannounced Audit of the cash registers of restaurants and front desk and generating report to financial controller and concern department,
- Worked as an outlet cashier and the server.
Restaurant Server
Gulf Hotel
Bahrain. , Bahrain
02.2007 - 12.2007
- Greeted and seated customers promptly, courteously, and professionally.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
Restaurant Server
Parsian Restaurant
Bahrain., Bahrain
07.2005 - 12.2006
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Greeted and seated customers promptly, courteously, and professionally.
- Provided menu recommendations and answered questions regarding food ingredients and preparation methods.
Education
Bachelor of Commerce -Accounts, Advg. & Mark. Comm
Osmania University
Hyderabad, India04-2022
3 Years of Diploma in Hotel Management
Shri Shakti College of Hotel Management
Hyderabad. India03-2005
Diploma in Hospitality Administration
American Hotel & Lodging Association
Nine Mile River, NS03-2004
Skills
- Cross-functional coordination
- Good Knowledge on MS Excel, Payroll,
- Logistics Management
- Process Improvement
- Financial Management
- Data Analysis
- Contract Management
Languages
English
Professional
Certification
- Food Handler Certificates - Canada
- Driving License - Canada
Accomplishments
- Appreciation from Ritz Carlton Hotel on achieving the VIP Customer satisfaction
- Awarded as Highest Sale Volume Restaurant Area Manager
References
References available upon request.
Timeline
Manager of Operations
Tim Hortons
02.2023 - Current
Area Sales Manager
Natural Ice creams (KOTI)
09.2017 - 12.2022
Restaurant Manager
Pizza Hut
07.2013 - 08.2017
Team Trainer
Bank of America
05.2012 - 07.2013
Assistant Manager
Taj Hotels
06.2011 - 04.2012
Night Auditor
Ritz Carlton
01.2008 - 03.2010
Restaurant Server
Gulf Hotel
02.2007 - 12.2007
Restaurant Server
Parsian Restaurant
07.2005 - 12.2006
Bachelor of Commerce -Accounts, Advg. & Mark. Comm
Osmania University
3 Years of Diploma in Hotel Management
Shri Shakti College of Hotel Management
Diploma in Hospitality Administration
American Hotel & Lodging Association
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