Mohammed Mujeeb Firdaus
Edmonton
Summary
Dedicated Customer Support Expert with over 10 years of experience in delivering customer-focused solutions and exceptional service. Proven ability to leverage data-driven market research to create tailored, customer-centric plans while fostering strong client relationships. Expertise in client relationship management, onboarding and offboarding processes, and event management enhances overall service delivery. As an Immigration Consultant, consistently provided expert advice that exceeded performance targets, demonstrating a commitment to excellence in every interaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Field Sales Representative
Kognitive Sales Solution
05.2025 - Current
- Educate customers on the features and benefits of our partner Canadian Tire Triangle Mastercard within the store and kiosk.
- Drive sales, advocacy and brand awareness for our client’s product.
- Provide expectational customer service ensuring customers have a great experience.
- Find creative approaches to engage customers and share the benefits of the product.
- Build and maintain positive working relationships with store personnel.
- Maintain a high level of confidentiality as you work with customer information.
Customer Relations Associate
HGS Canada
10.2023 - 05.2025
- Communicate with customers through inbound calls and field queries on billing, payments, existing and new services, promotional offers and upgrade / downgrade of services.
- Identify customer needs through active listening to answer questions, troubleshoot or make product recommendations.
- Document customer needs, interactions and outcomes in the appropriate tool or system.
- Creating a “WOW” factor in every interaction through exceptional communication skills.
- To troubleshoot issues and understand the importance of owning the resolution for the customer
- To demonstrate a caring, supportive, and friendly nature in every interaction with the utmost confidence and urgency
Customer Support Lead
Futuristic Edu Initiatives
05.2022 - 09.2023
- Utilised Servicenow to manage and resolve customer inquiries ensuring timely and accurate responses while maintaining high customer satisfaction.
- Maintained accurate and up-to-date customer records in ServiceNow, ensuring personalized and efficient service delivery.
- Acted as the primary point of contact for customers, using ServiceNow to track and manage interactions, ensuring consistent and high-quality support.
- Developed and executed customer-centric marketing plans to align with the organization's vision and mission.
- Created compelling business proposals to address customer needs.
- Maintained a repository of prospective clients, proposals, and leads, ensuring prompt follow-ups.
- Cultivated strong customer relationships, resulting in increased business opportunities.
- Led client relationship management and played a key role in branding and communication activities.
Customer Service Representative
Denken Solutions Inc
04.2021 - 04.2022
- Provided outstanding customer support, handling onboarding and offboarding processes.
- Produced and distributed quarterly newsletters to engage and inform customers.
- Manage attendance and leave records efficiently.
- Ensured statutory compliance and maintained HRIS using ADP and Keka.
- Conducted employment verifications and organized new hire orientations.
- Acted as the single point of contact (SPOC) for location-based event management.
Immigration Consultant
Y - Axis
08.2020 - 03.2021
- Counseled clients via phone, email, and in-person, offering expert advice on overseas options and immigration laws.
- Developed personalized career strategies, resulting in excellent customer service.
- Achieved and exceeded assigned targets by addressing client queries effectively.
Business Associate
Ringisho Mentors
02.2019 - 06.2020
- Liaising with clients for new projects in different domains.
- Arranging demos and presentations with the different teams.
- Coordinating with internal teams and helping improve the task quality.
- Make new connections in pan India and abroad for the franchise.
- Call the clients and explain what we do and how we help.
- Strategy to Expand business in other sectors and new locations.
NOC Engineer
Wipro Ltd
02.2017 - 10.2018
- Worked as UNIX lead under UNIX Tower within the Competency team.
- Actively participated in Content Management for the Knowledge Farm portal, sending regular updates with OIR mappings under UNIX skill sets as a part of Bench Management to manage bench resources under the UNIX tower.
- Worked on Skill Assessments for different accounts to check the skill gaps and coordinated with the training team to impart necessary training and kept a regular check to complete the same.
- Governed the skill assessment with various BUs and push the numbers to finish the assessments.
- Aggressively leading the new initiative which is the Right Skill Fitment Initiative.
Business Development Manager
Demask Investment
06.2012 - 12.2016
- Actively invested in investment research and consulting services in the commodities and financial segment.
- Identifying every sale lead and making the most out of every opportunity to increase revenue and profitability.
- Research each client based on various factors like raw material used, turnover, export and import capacity of their product, company’s vision, and their profile.
- Thoroughly going through their financial statements chronologically to check their growth potential.
- Getting in touch with customers through different mediums of communication in a phased manner like emails, telephones, and personal appointments.
- To help the company to fine-tune its abilities and capacity to grow further.
Education
Master of Business Administration -
Sikkim Manipal University
Bachelor of Science - microbiology, chemistry, and zoology
Vishwa Bharathi Degree College
HyderabadCertificate - Insurance
Hllqp
Edmonton, ABSkills
- Communication skill
- Customer support and interactions
- Campaign management
- Product management
- Interpersonal skills
- SAP-ABAP
- SAS
- ServiceNow
- Sales
Accomplishments
- Received best team award for three quarters.
- Best quality award consequently for three months (Hall of Fame).
- Registered compliments from customers for best service.
Languages
English
Professional Working
Hindi
Professional Working
Telugu
Professional Working
Tamil
Limited Working
Certification
- Currently pursuing Life Insurance License to further expand expertise in financial and insurance products.
Timeline
Field Sales Representative
Kognitive Sales Solution
05.2025 - Current
Customer Relations Associate
HGS Canada
10.2023 - 05.2025
Customer Support Lead
Futuristic Edu Initiatives
05.2022 - 09.2023
Customer Service Representative
Denken Solutions Inc
04.2021 - 04.2022
Immigration Consultant
Y - Axis
08.2020 - 03.2021
Business Associate
Ringisho Mentors
02.2019 - 06.2020
NOC Engineer
Wipro Ltd
02.2017 - 10.2018
Business Development Manager
Demask Investment
06.2012 - 12.2016
Master of Business Administration -
Sikkim Manipal University
Bachelor of Science - microbiology, chemistry, and zoology
Vishwa Bharathi Degree College
Certificate - Insurance
Hllqp
Cover Letter
- Dear Hiring Manager
- With a decade of customer service experience, I specialize in resolving inquiries, building relationships, and delivering exceptional support and Sales. Proficient in ServiceNow and CRM tools, I’ve consistently exceeded targets and earned customer accolades. I’d love to bring my proactive problem-solving and communication skills to your team.Please find my resume attached for your review
- Sincerely
- Mohammed Mujeeb Firdaus
- (780) 909-7616 | firdaus.md@gmail.com
Hobbies and Interests
Theater, environmental conservation, art, hiking, skiing, travel
Similar Profiles
PRIYANKA SAXENAPRIYANKA SAXENA
Field Sales Representative at Kognitive Sales SolutionField Sales Representative at Kognitive Sales Solution
Zeel ShahZeel Shah
Field Sales Representative at KOGNITIVE SALES SOLUTIONField Sales Representative at KOGNITIVE SALES SOLUTION
Zeerak ShahzadZeerak Shahzad
Field Marketing Representative at Kognitive Sales SolutionField Marketing Representative at Kognitive Sales Solution
Kirsten PittsKirsten Pitts
Grounds Maintainer at Royal Mayfair Golf ClubGrounds Maintainer at Royal Mayfair Golf Club
Didier Coffi GBETIEDidier Coffi GBETIE
Réalisateur associé technicien de production télévision at CBC / Radio-CanadaRéalisateur associé technicien de production télévision at CBC / Radio-Canada