Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mohammed Motala

Toronto ,ON

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Delivery Driver

DoorDash
03.2020 - Current


- Maintained upbeat, positive attitude in busy, customer-focused environment.


- Delivered packages to customer doorsteps and business offices.


- Completed rush deliveries on tight timetables to satisfy customer needs.


- Determined quickest and safest routes for delivery by using effective planning and organizational skills.

Station Ambassador

Metrolinx
08.2023 - 04.2024


- Customer Assistance: Providing passengers with information about schedules, routes, fare types, and general transit inquiries.


- Ticket Sales: Assisting with fare purchases, including the use of PRESTO cards, ticket vending machines, and other fare payment systems.


- Handling Customer Complaints: Addressing customer complaints, resolving issues, and escalating them to supervisors when necessary.


- Providing Directions: Guiding passengers through the station and helping them navigate the transit network.


- Platform Assistance: Assisting customers on the platforms, ensuring safe boarding and deboarding from trains and buses.


- Safety Protocols: Monitoring for suspicious activities and ensuring that safety protocols are followed by passengers.


- Lost and Found: Handling inquiries about lost items and helping customers retrieve them.


- Accessibility Assistance: Providing special assistance to passengers with disabilities or those who need extra help.


- Station Cleanliness: Ensuring station areas are clean and reporting any maintenance issues to relevant departments.


- Emergency Response: Assisting with emergency evacuations, responding to accidents or incidents, and helping during service disruptions.




Infantry Soldier

Canadian Armed Forces
04.2019 - 08.2023


- Combat Operations: Engaging in ground combat during military operations, including offensive, defensive, and peacekeeping missions.


- Patrolling: Conducting foot patrols in urban, rural, and hostile environments to gather intelligence, secure areas, and deter enemy forces.


- Weapons Handling: Operating and maintaining various weapons systems, including rifles, machine guns, grenades, and anti-tank weapons.


- Fieldcraft and Survival: Applying survival techniques, camouflage, and concealment skills in diverse environments to maintain operational effectiveness.


- Tactical Maneuvering: Using military tactics to advance positions, defend areas, or withdraw strategically in response to enemy threats.


- Reconnaissance: Gathering information on enemy movements, terrain, and other tactical elements during missions.


- Construction of Defensive Positions: Building and fortifying defensive structures such as trenches, bunkers, and observation posts.


- First Aid and Casualty Evacuation: Providing basic medical care to injured soldiers and helping evacuate casualties during combat.


- Physical Fitness: Maintaining high levels of physical conditioning to endure the physical demands of combat and training.


- Discipline and Training: Participating in regular military drills, exercises, and training to stay prepared for deployment.


- Teamwork and Leadership: Working as part of a tight-knit unit, following orders from superiors, and potentially leading small teams during missions.


- Peacekeeping and Humanitarian Assistance: Participating in international peacekeeping missions and providing support during humanitarian crises or natural disasters.









Field Security

Toronto Blue Jays
12.2022 - 07.2023


- Crowd Control: Monitoring crowd behavior to ensure fans comply with stadium rules and addressing any disturbances or unruly conduct.


- Field Security: Preventing unauthorized individuals from entering restricted areas, including the playing field and team dugouts.


- Gate and Entrance Monitoring: Checking tickets, bags, and credentials to ensure only authorized personnel and fans enter specific areas of the stadium.


- Responding to Incidents: Reacting quickly to security incidents, such as altercations, medical emergencies, or breaches of restricted areas.


- Fan Assistance: Providing directions and helping fans with inquiries about seating, stadium policies, or general assistance.


- Emergency Response: Assisting in evacuating the stadium in case of emergencies, such as fire alarms or severe weather, and ensuring that fans remain calm and orderly.


- Surveillance: Keeping an eye on the crowd, field, and other areas of the stadium using both direct observation and surveillance cameras.


- Enforcing Rules: Ensuring fans follow stadium policies, such as not bringing prohibited items, not engaging in disruptive behavior, and abiding by alcohol consumption limits.


- Protecting Players and Staff: Safeguarding players, coaches, and other team staff from potential harm, especially during interactions with the public.


- Pre- and Post-Event Duties: Participating in pre-event security briefings and post-event security sweeps to ensure all areas of the stadium are secure.










Personal Shopper

Real Canadian Superstore
01.2022 - 06.2022


- Order Fulfillment: Selecting items based on customer orders, ensuring accuracy and quality, particularly with perishable goods like produce, meat, and dairy.


- Customer Communication: Contacting customers if items are unavailable, suggesting substitutions, and addressing any special requests or preferences.


- Product Quality Assurance: Carefully inspecting products, especially fresh items, to ensure they meet quality standards (e.g., checking expiration dates and selecting fresh produce).


- Packing and Bagging: Organizing and packing groceries efficiently and safely to prevent damage, ensuring cold items are kept together, and fragile items are protected.


- Order Management: Using store-provided technology to manage orders, update order status, and ensure all items are accounted for before checkout.


- Time Management: Working within specific time frames to ensure orders are completed and ready for customer pickup or delivery on time.


- Customer Service: Providing excellent service to customers, including handling special instructions or preferences, and answering any questions about their orders.


- Coordination with Other Departments: Communicating with other departments, such as produce, bakery, or meat, to locate specific items or ensure order accuracy.


- Store Knowledge: Having thorough knowledge of the store layout and product availability to efficiently complete orders.


- Adherence to Health and Safety Standards: Following all food handling guidelines and maintaining hygiene to ensure products are safe for customers.










Security Guard

Paragon Security
09.2021 - 01.2022


Patrols: Conducting regular foot or vehicle patrols of the Harbourfront Centre and surrounding areas to deter and detect security incidents.


- Access Control: Monitoring entrances and exits to ensure that only authorized personnel and visitors are allowed access to restricted areas.


- Surveillance: Monitoring security cameras and other surveillance equipment to observe activities across the property and respond to suspicious behavior.


- Event Security: Providing security for events, concerts, festivals, and other activities hosted at the Harbourfront, ensuring crowd control and enforcing event guidelines.


- Emergency Response: Responding to emergencies such as medical incidents, fire alarms, or security breaches and coordinating with emergency services as needed.


- Incident Reporting: Documenting any security incidents, accidents, or violations of rules in detailed reports and notifying supervisors and authorities when required.


- Customer Assistance: Assisting visitors by providing information, directions, and general support in a friendly and professional manner.


- Ensuring Public Safety: Managing crowd flow and ensuring visitors adhere to safety protocols, particularly around the waterfront to prevent accidents.


- Property Protection: Protecting Harbourfront property and assets by identifying and addressing potential theft, vandalism, or damage.


- Enforcing Rules and Regulations: Ensuring that visitors follow the harobourfront center's rules, including those related to prohibited activities like trespassing or alcohol consumption in restricted areas.


- Collaboration with Law Enforcement: Working closely with Toronto police or other law enforcement agencies to handle serious incidents or assist in investigations.


Delivery Driver

Instacart Shoppers
01.2021 - 12.2021


- Order Fulfillment: Picking up groceries from assigned stores based on customer orders, ensuring accuracy and quality (e.g., checking expiration dates, selecting fresh produce).


- Customer Communication: Contacting customers if items are unavailable, suggesting substitutions, and providing updates on delivery times.


- Safe Driving: Transporting groceries from the store to the customer’s location, following all traffic rules and ensuring safety during deliveries.


- Timely Deliveries: Managing delivery schedules to ensure groceries are delivered on time, keeping track of multiple orders if necessary.


- Customer Service: Providing professional, friendly service when interacting with customers upon delivery.


- Order Accuracy: Double-checking orders to ensure all items are included and addressing any discrepancies with the customer.


- Handling Payments: Using the Instacart app to confirm orders, process payments, and track tips (if applicable).


- Maintaining Equipment: Ensuring personal vehicles are in good working condition and suitable for grocery delivery (e.g., space for large orders, cleanliness).


- Adhering to Company Policies: Following Instacart’s guidelines for deliveries, including customer interactions, safety protocols, and delivery practices.


- Handling Special Instructions: Following any specific customer delivery instructions (e.g., contactless delivery, handling fragile items).




Fruit Cutter

Independent City Market
01.2021 - 08.2021


- Fruit Preparation: Cutting, slicing, and peeling fruits such as melons, pineapples, and berries in accordance with health and safety standards.


- Product Presentation: Arranging pre-cut fruit in trays or containers to ensure an appealing and attractive display for customers.


- Quality Control: Inspecting fruits for freshness and discarding any spoiled or damaged produce before cutting or packaging.


- Sanitation and Cleanliness: Keeping the cutting area clean, sanitized, and organized at all times to meet food safety regulations.


- Inventory Management: Monitoring the inventory of fresh fruits and communicating with the produce manager when supplies are low or when more products are needed.


- Labeling and Packaging: Properly labeling and packaging cut fruit with price tags, expiration dates, and any necessary information for customers.


- Customer Service: Assisting customers by answering questions about products, taking special cutting requests, or suggesting fruit combinations.


- Waste Management: Disposing of fruit waste properly and maintaining a clean work environment by following waste disposal guidelines.


- Compliance with Health Codes: Following all food handling and safety guidelines, including wearing protective gear and maintaining hygiene to prevent contamination.


- Equipment Maintenance: Cleaning and maintaining knives, cutting boards, and other tools used in the fruit preparation process.











Teacher

Islamic Society of Toronto
06.2019 - 08.2019


- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.


- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.


- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.


- Helped students explore concepts with engaging, learning-focused activities.

Education

High School Diploma -

Marc Garneau Collegiate Institute
Toronto, ON
07-2021

Skills

  • Multitasking
  • Efficiency and Time Management
  • Point of sale system
  • Goods Transport
  • Trip planning
  • Shopping Orders
  • Payment Collection
  • Advanced planning
  • Pre-Trip and Post-Trip Inspections
  • Teamwork and Collaboration
  • Customer Service
  • Positive Attitude
  • Dependable and reliable
  • Time Management
  • Safe Driving Record
  • Map reading and navigation skills
  • Roads and highways knowledge
  • Traffic laws knowledge
  • Stocking and Inventory
  • Local routes understanding
  • Complex Problem-Solving
  • Quality Assurance
  • Vehicle Inspection
  • Delivery recordkeeping
  • Order Verification
  • Vehicle Maintenance

Languages

English
Native or Bilingual
Gujarati
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Timeline

Station Ambassador

Metrolinx
08.2023 - 04.2024

Field Security

Toronto Blue Jays
12.2022 - 07.2023

Personal Shopper

Real Canadian Superstore
01.2022 - 06.2022

Security Guard

Paragon Security
09.2021 - 01.2022

Delivery Driver

Instacart Shoppers
01.2021 - 12.2021

Fruit Cutter

Independent City Market
01.2021 - 08.2021

Delivery Driver

DoorDash
03.2020 - Current

Teacher

Islamic Society of Toronto
06.2019 - 08.2019

Infantry Soldier

Canadian Armed Forces
04.2019 - 08.2023

High School Diploma -

Marc Garneau Collegiate Institute
Mohammed Motala