Mohammed Mohammed
Edmonton,AB
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience. Resourceful Customer Service Representative known for high productivity and efficient task completion. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
Certification
Education
No Degree -
Visual College of Art And Design
Edmonton, ABWork History
Customer Service Representative
walmart
Edmonton, Alberta
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Provided accurate information about products and services to customers.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Customer Service Supervisor & Shop Steward
real superstore
Edmonton, Alberta
- Trained new customer service representatives on company policies and procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Managed team of customer service representatives to ensure high-quality support.
- Supervised and trained customer service staff to ensure excellent customer service delivery.
Production Material Handler
TCL supply chain
Edmonton, Alberta
- Packed merchandise into boxes and containers in preparation for safe shipment.
- Developed strategies for reducing lead times on outbound shipments.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Operated forklifts, pallet jacks, and other material handling equipment safely and efficiently.
- Trained new employees on proper use of warehouse equipment and safety protocols.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
Skills
- CRM management
- Customer service
- Quality assurance
- Effective communication
- Employee training
- Inventory control
- Team building
- Safety protocols
- Equipment operation
- Customer relationship management (CRM)
- Relationship building
- Project management
- Process improvement
Certification
CSTS,WHMIS, More
Timeline
Customer Service Representative
walmart
Customer Service Supervisor & Shop Steward
real superstore
Production Material Handler
TCL supply chain
No Degree -
Visual College of Art And Design
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