Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mohammed Lachgar

St Albert,Canada

Summary

Experienced with managing complex retail hospitality operations, including staff supervision and customer service enhancement. Utilizes strategic planning to streamline processes and boost customer satisfaction. Track record of implementing effective team management techniques and improving operational outcomes.

Overview

17
17
years of professional experience

Work History

First Cook

North Horizon Camp
01.2023 - Current
  • Company Overview: Food service operations in Canada.
  • Food service operations in Canada.

Food & Services Assistant Manager

Chopped Leaf
01.2019 - 01.2023
  • Company Overview: Food service operations in Canada.
  • Food service operations in Canada.

Night Manager

Mogador Marina Hotel
01.2018 - 01.2019
  • Company Overview: Hospitality operations in Morocco.
  • Hospitality operations in Morocco.

Food & Beverage Manager

Javas’ event
01.2017 - 01.2018
  • Company Overview: Food and beverage operations in Morocco.
  • Managed food service operations, including staff scheduling, inventory management, and event supervision.
  • Reduced labor costs by 5-15% depending on revenue, while maintaining quality of service.
  • Food and beverage operations in Morocco.

Night Manager

Saraya Corniche Hotel
01.2016 - 01.2017
  • Company Overview: Hospitality operations in Qatar.
  • Hospitality operations in Qatar.

Hospitality Operations Manager

Banyan Tree Resort
01.2015 - 01.2016
  • Company Overview: Hospitality operations in Morocco.
  • Supervised daily hotel operations, ensuring compliance with service standards and guest satisfaction.
  • Managed a team of over 50 employees, including shift planning and continuous training.
  • Improved operational efficiency by implementing new staff management procedures.
  • Ensured smooth communication between different departments (front office, housekeeping, F&B).
  • Hospitality operations in Morocco.

Guest Services Director

Mazagan Beach & Golf Resort
01.2009 - 01.2015
  • Company Overview: Hospitality operations in Morocco.
  • Directed front office, concierge, and guest complaint management operations.
  • Implemented staff training programs that improved service levels by 15%.
  • Managed relationships with VIP guests, ensuring a high-level stay experience.
  • Optimized reservation and check-in/check-out management to streamline processes.
  • Hospitality operations in Morocco.

Education

Business Administration Diploma -

Academy of Learning Career College
12.2025

Safe Check: Advanced Food Safety Certification -

03.2023

Flight Attendant Diploma - Security & Safety Certificate

High Institute of Administration & Marketing
01.2000

University Diploma - Social and Ethics Studies

01.1997

High School Diploma - Science

01.1991

Skills

  • Operations Management
  • Planning
  • Staff Management
  • Customer Service
  • Administration
  • Revenue Management
  • Hotel Systems
  • Opera
  • Fidelio
  • IT Skills
  • Windows
  • Word
  • Excel
  • PowerPoint

Languages

English
Professional Working
French
Full Professional

Timeline

First Cook

North Horizon Camp
01.2023 - Current

Food & Services Assistant Manager

Chopped Leaf
01.2019 - 01.2023

Night Manager

Mogador Marina Hotel
01.2018 - 01.2019

Food & Beverage Manager

Javas’ event
01.2017 - 01.2018

Night Manager

Saraya Corniche Hotel
01.2016 - 01.2017

Hospitality Operations Manager

Banyan Tree Resort
01.2015 - 01.2016

Guest Services Director

Mazagan Beach & Golf Resort
01.2009 - 01.2015

Safe Check: Advanced Food Safety Certification -

Flight Attendant Diploma - Security & Safety Certificate

High Institute of Administration & Marketing

University Diploma - Social and Ethics Studies

High School Diploma - Science

Business Administration Diploma -

Academy of Learning Career College
Mohammed Lachgar