Mohammed Lachgar
St Albert,Canada
Summary
Experienced with managing complex retail hospitality operations, including staff supervision and customer service enhancement. Utilizes strategic planning to streamline processes and boost customer satisfaction. Track record of implementing effective team management techniques and improving operational outcomes.
Overview
17
17
years of professional experience
Work History
First Cook
North Horizon Camp
01.2023 - Current
- Company Overview: Food service operations in Canada.
- Food service operations in Canada.
Food & Services Assistant Manager
Chopped Leaf
01.2019 - 01.2023
- Company Overview: Food service operations in Canada.
- Food service operations in Canada.
Night Manager
Mogador Marina Hotel
01.2018 - 01.2019
- Company Overview: Hospitality operations in Morocco.
- Hospitality operations in Morocco.
Food & Beverage Manager
Javas’ event
01.2017 - 01.2018
- Company Overview: Food and beverage operations in Morocco.
- Managed food service operations, including staff scheduling, inventory management, and event supervision.
- Reduced labor costs by 5-15% depending on revenue, while maintaining quality of service.
- Food and beverage operations in Morocco.
Night Manager
Saraya Corniche Hotel
01.2016 - 01.2017
- Company Overview: Hospitality operations in Qatar.
- Hospitality operations in Qatar.
Hospitality Operations Manager
Banyan Tree Resort
01.2015 - 01.2016
- Company Overview: Hospitality operations in Morocco.
- Supervised daily hotel operations, ensuring compliance with service standards and guest satisfaction.
- Managed a team of over 50 employees, including shift planning and continuous training.
- Improved operational efficiency by implementing new staff management procedures.
- Ensured smooth communication between different departments (front office, housekeeping, F&B).
- Hospitality operations in Morocco.
Guest Services Director
Mazagan Beach & Golf Resort
01.2009 - 01.2015
- Company Overview: Hospitality operations in Morocco.
- Directed front office, concierge, and guest complaint management operations.
- Implemented staff training programs that improved service levels by 15%.
- Managed relationships with VIP guests, ensuring a high-level stay experience.
- Optimized reservation and check-in/check-out management to streamline processes.
- Hospitality operations in Morocco.
Education
Business Administration Diploma -
Academy of Learning Career College
12.2025
Safe Check: Advanced Food Safety Certification -
03.2023
Flight Attendant Diploma - Security & Safety Certificate
High Institute of Administration & Marketing
01.2000
University Diploma - Social and Ethics Studies
01.1997
High School Diploma - Science
01.1991
Skills
- Operations Management
- Planning
- Staff Management
- Customer Service
- Administration
- Revenue Management
- Hotel Systems
- Opera
- Fidelio
- IT Skills
- Windows
- Word
- Excel
- PowerPoint
Languages
English
Professional Working
French
Full Professional
Timeline
First Cook
North Horizon Camp
01.2023 - Current
Food & Services Assistant Manager
Chopped Leaf
01.2019 - 01.2023
Night Manager
Mogador Marina Hotel
01.2018 - 01.2019
Food & Beverage Manager
Javas’ event
01.2017 - 01.2018
Night Manager
Saraya Corniche Hotel
01.2016 - 01.2017
Hospitality Operations Manager
Banyan Tree Resort
01.2015 - 01.2016
Guest Services Director
Mazagan Beach & Golf Resort
01.2009 - 01.2015
Safe Check: Advanced Food Safety Certification -
Flight Attendant Diploma - Security & Safety Certificate
High Institute of Administration & Marketing
University Diploma - Social and Ethics Studies
High School Diploma - Science
Business Administration Diploma -
Academy of Learning Career College
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