Mohammed Ismail
Hamilton,ON
Summary
Proven Customer Service Representative at Numza Designs, adapt in problem-solving and critical thinking, excelled in managing high-stress situations, enhancing customer loyalty through empathetic resolution of complaints. Skilled in active listening, significantly improved customer satisfaction, demonstrating a strong ability to address escalated calls with effective solutions.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Numza Designs
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Commerce - Commerce
McMaster University
Hamilton, ON06.2028
Skills
- Microsoft Excel
- Microsoft Word
- Adobe photo shop
- Microsoft PowerPoint
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Volunteer in summer camp
- Creating and organizing games for children to aid in their personal development.
- Using conflict resolution skills to help resolve any issues amongst children.
- Leading and guiding students while doing crafts and games.
Timeline
Customer Service Representative
Numza Designs
06.2023 - Current
Bachelor of Commerce - Commerce
McMaster University
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