Mohammed Irfan
Toronto
Summary
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Prep Line Cook
Mac N Cheese
11.2024 - 11.2024
- Worked closely with other line cooks to ensure consistency across all stations, delivering a cohesive dining experience for guests.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Assisted in training new team members on cooking techniques, kitchen equipment usage, and company policies.
Inventory
Red Rose Halal Meat
05.2023 - 06.2023
- Optimized inventory levels, minimizing stockouts while reducing excess inventory.
- Performed periodic cycle counts and physical inventory assessments as scheduled by lead inventory staff.
- Analyzed inventory to identify excess, slow-moving and obsolete inventory and oversaw disposition.
- Managed inventory efficiently, reducing waste and lowering costs.
Customer Service Cashier
Daren Global Fashion
06.2021 - 10.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Inventory Manager
Daren Warehouse
02.2021 - 05.2021
- Created and updated regular inventory reports and records.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
Customer Service Representative
Shatie Al Jazeera Used Car Auto Spare Parts Tr
10.2020 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
BBA - Project Management
Yorkville University
North York, ON06-2027
High School Diploma -
Westfield Secondary School
North York, ON06-2023
Skills
- Food preparation
- Food presentation
- Hot food preparation
- Stir-frying techniques
- Customer service
- Work ethic and integrity
- Problem-solving
- Patience and empathy
- Critical thinking
- Payment processing
- Merchandise restocking
- Inventory support
- Inventory processes
Timeline
Prep Line Cook
Mac N Cheese
11.2024 - 11.2024
Inventory
Red Rose Halal Meat
05.2023 - 06.2023
Customer Service Cashier
Daren Global Fashion
06.2021 - 10.2021
Inventory Manager
Daren Warehouse
02.2021 - 05.2021
Customer Service Representative
Shatie Al Jazeera Used Car Auto Spare Parts Tr
10.2020 - 11.2020
BBA - Project Management
Yorkville University
High School Diploma -
Westfield Secondary School
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