Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Mohammed Ibrahim

Whitehorse,YT

Summary

Organized and personable front desk receptionist with a proven track record of delivering exceptional customer service. Adept at handling a fast-paced environment, managing multiple tasks simultaneously, and ensuring a smooth and welcoming experience for clients and visitors. Seeking to contribute my strong communication and organizational skills to a dynamic team at [Normandy Senior Living].

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Hotel Padmini Elite
10.2022 - 07.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained confidentiality of sensitive data to protect customer and business information
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Collected payments, processed transactions and updated relevant records.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.

Front Desk Agent

Hotel Swagath Grand
02.2022 - 09.2022
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Certification in Liberal Arts -

Yukon University
Whitehorse, YT
09.2023

GED -

Deccan's New Chaitanya
Hyderabad, India
05.2021

Skills

  • Multi tasking
  • Customer Service
  • Leadership
  • Teamwork
  • Mail Sorting
  • Cash Handling
  • Conflict Management
  • Valid CPR and First Aid

References

Reference upon Request

Timeline

Front Desk Receptionist

Hotel Padmini Elite
10.2022 - 07.2023

Front Desk Agent

Hotel Swagath Grand
02.2022 - 09.2022

Certification in Liberal Arts -

Yukon University

GED -

Deccan's New Chaitanya

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Mohammed Ibrahim