Mohammed Ibrahim
Whitehorse,YT
Summary
Organized and personable front desk receptionist with a proven track record of delivering exceptional customer service. Adept at handling a fast-paced environment, managing multiple tasks simultaneously, and ensuring a smooth and welcoming experience for clients and visitors. Seeking to contribute my strong communication and organizational skills to a dynamic team at [Normandy Senior Living].
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Hotel Padmini Elite
10.2022 - 07.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained confidentiality of sensitive data to protect customer and business information
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Collected payments, processed transactions and updated relevant records.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
Front Desk Agent
Hotel Swagath Grand
02.2022 - 09.2022
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Certification in Liberal Arts -
Yukon University
Whitehorse, YT09.2023
GED -
Deccan's New Chaitanya
Hyderabad, India 05.2021
Skills
- Multi tasking
- Customer Service
- Leadership
- Teamwork
- Mail Sorting
- Cash Handling
- Conflict Management
- Valid CPR and First Aid
References
Reference upon Request
Timeline
Front Desk Receptionist
Hotel Padmini Elite
10.2022 - 07.2023
Front Desk Agent
Hotel Swagath Grand
02.2022 - 09.2022
Certification in Liberal Arts -
Yukon University
GED -
Deccan's New Chaitanya
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