Summary
Overview
Work History
Education
Skills
Timeline
Generic

MOHAMMED HAFEJI

SCARBOROUGH,ONT

Summary

As a Specialist High Skills Major student in Business, I bring a wealth of customer service and sales experience to the table. For six months, I worked at Canadian Tire in a customer service and sales capacity, where I honed my ability to communicate effectively with customers and provide exceptional service.

My tech-savvy skills are also top-notch, with proficiency in G Suite tools like Docs, Slides, and Microsoft PowerPoint, as well as Microsoft Word. I have extensive knowledge of various types of technology, and my multitasking abilities and attention to detail allow me to prioritize tasks and meet tight deadlines. Furthermore, I possess strong written and verbal communication skills, which enable me to effectively communicate with colleagues and clients alike.

Overall, I am a highly motivated and detail-oriented individual, eager to utilize my skills and experience to help drive a company's progress and success.

  • Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

1
1
years of professional experience

Work History

Customer Service Associate

Canadian Tire
Scarborough, Ontario
02.2022 - 08.2022
  • Informed customers about special promotions and provided detailed information for various products.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Utilized internal software and tools to meet customer needs and resolved issues promptly.
  • Solved problems with products and services by providing customers with technical support.

Polling Clerk

Elections Ontario
Scarborough, Ontario
06.2022 - 06.2022
  • Addressed voter questions and concerns.
  • Issued and collected voter ballot papers.
  • Marked elector numbers and ballot paper numbers in corresponding registers.
  • Posted signs, instructions and statutory notices for incoming voters to see.
  • Attended appropriate training sessions and information briefings.
  • Maintained ballot secrecy and confidentiality.
  • Checked elector identification and eligibility and marked elector numbers in register.
  • Reported progress and concerns to Duty Returning Officer and Presiding Officer.
  • Prepared, cleaned and maintained polling stations.
  • Opened and closed polling booths.
  • Prepared files for archiving and exchanges, tracking file movement and history.
  • Added, modified and purged file entries.
  • Made appropriate file information updates and system upgrades.

Library Assistant

Jamiah Qasimul Uloom
Scarborough, Ontario
03.2017 - 10.2017
  • Maintained circulation desk for lending periodicals and books to patrons.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Entered new transactions and updated records of library users.
  • Placed books on proper shelves when returned to circulation.
  • Gained strong understanding of various methods for cataloging books and other materials.
  • Assisted librarian with conducting library orientation for new assistants.
  • Kept detailed records of lending transactions and library users.

Seniors Assistance

Suleiman Hafeji
Scarborough, Ontario
12.2019 - 06.2020
  • Worked flexible hours across night, weekend and holiday shifts.
  • Adhered to social distancing protocols and wore mask or face shield.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving issues.
  • Worked with customers to understand needs and provide excellent service.

Education

High school diploma - Business Specialist

Cederbrae Colligate Institute
3495 Lawrence Ave E, Toronto, ON M1H 1B2
06.2022

Business and Technology Department Certificate - Business

Cederbrae Colligate Institute
3495 Lawrence Ave E, Toronto, ON M1H 1B2
06.2022

Hafiz Degree - Arabic Studies

Abu Bakr Masjid
2665 Lawrence Ave E, Scarborough, ON M1P 2S2
08.2019

Skills

  • Good listening skills
  • Active Listening
  • Self-Motivated
  • Collaboration
  • Customer Service
  • Decision Making
  • Teambuilding
  • Responsible
  • G-Suite
  • Microsoft Office
  • Flexible & Adaptable
  • Flexible and Adaptable

Timeline

Polling Clerk

Elections Ontario
06.2022 - 06.2022

Customer Service Associate

Canadian Tire
02.2022 - 08.2022

Seniors Assistance

Suleiman Hafeji
12.2019 - 06.2020

Library Assistant

Jamiah Qasimul Uloom
03.2017 - 10.2017

High school diploma - Business Specialist

Cederbrae Colligate Institute

Business and Technology Department Certificate - Business

Cederbrae Colligate Institute

Hafiz Degree - Arabic Studies

Abu Bakr Masjid
MOHAMMED HAFEJI