Mohammed Fateh
Montreal,QC
Summary
Proven ability to manage high-stress situations and streamline processes, as demonstrated at Amazon and B12 Burger. Skilled in customer service and data entry, I excel in fostering professional relationships and enhancing efficiency. My proactive approach and active listening have significantly contributed to team success and customer satisfaction, underscoring my commitment to excellence and continuous improvement.
Overview
7
7
years of professional experience
Work History
Dispatcher
Amazon
11.2024 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Chef Supervisor
B12 Burger
02.2020 - 08.2021
- Streamlined food preparation processes for faster service times and better quality control.
- Trained junior chefs on culinary techniques, improving overall skill levels within the team.
Delivery Driver
Intelcom
11.2019 - 01.2020
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Sales Assistant
Al-Afif Company
03.2018 - 10.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Certificate of Proficiency English - English Language
McGill University
Montreal, None12-2022
Bachelor of Science - Management Information Systems
University of Science And Technology, Aden
Yemen, Aden10-2019
Skills
- Active listening
- Data entry
- Customer service
- Database maintenance
Languages
English
Professional Working
Arabic
Native or Bilingual
French
Elementary
Timeline
Dispatcher
Amazon
11.2024 - Current
Chef Supervisor
B12 Burger
02.2020 - 08.2021
Delivery Driver
Intelcom
11.2019 - 01.2020
Sales Assistant
Al-Afif Company
03.2018 - 10.2019
Certificate of Proficiency English - English Language
McGill University
Bachelor of Science - Management Information Systems
University of Science And Technology, Aden
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