Mohammed Farouh
Matane,QC
Summary
Reliable Transportation Bus Driver with strong communication and multitasking abilities. Highly organized, proactive and punctual with safety-oriented mentality. Adaptable and driven with strong problem-solving and de-escalation skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bus Driver
LA Quebecoise
Matane, Quebec
06.2023 - Current
- Communicated effectively with dispatch regarding route changes or delays.
- Enforced company policies for passenger behavior and safety protocols.
- Collaborated with team members to improve service efficiency and reliability.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Operated bus along designated routes adhering to safety regulations.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Used GPS navigation to follow routes and avoid potential construction or traffic delays.
Call Center Sales Representative
INTELCIA
CASABLANCA, MOROCCO
09.2021 - 08.2022
- Reviewed daily performance metrics such as average wait time, number of calls answered.
- Provided product recommendations based on customer needs.
- Provided technical support when needed regarding product installation, usage, troubleshooting.
- Made outbound sales calls to potential customers to promote products and services.
- Participated in team meetings to discuss strategies for improving customer service experience.
- Processed orders for customers over the phone.
- Utilized a computer system to track customer accounts and update order information.
- Identified opportunities to cross-sell additional products and services to existing customers.
Content Moderator
Majorel Morocco
Casablanca, Morocco
11.2020 - 07.2021
- Reviewed user-generated content for compliance with community guidelines and policies.
- Evaluated user reports regarding potential violations of terms of service.
Education
College Diploma - Technical Sales Representative
ISTA
Csablanca Morocco07-2019
Skills
- Route navigation
- GPS utilization
- Customer service
- Time management
- Effective communication
- Weather conditions adaptation
- Adaptable scheduling
- Safe driving techniques
- Passenger assistance
- Safe driving
- Punctuality
- Teamwork
Languages
French
Full Professional
English
Full Professional
Arabic
Full Professional
Moroccan
Native/ Bilingual
Certification
EMarketing,Ecommere.
Timeline
Bus Driver
LA Quebecoise
06.2023 - Current
Call Center Sales Representative
INTELCIA
09.2021 - 08.2022
Content Moderator
Majorel Morocco
11.2020 - 07.2021
College Diploma - Technical Sales Representative
ISTA