Mohammed Danish A J

• Process credit applications and set up new accounts.
• Review weekly aging report and conduct and document the collection efforts on A-R of the aging.
• Handle incoming payments and apply cash receipts.
• Reconcile customer accounts and provide backup for invoices as required.
• Perform account maintenance regularly and credits and debits when required.
• Prepare customer refunds when requested.
• Monthly statement preparation and mailings.
• DTP training for outsourcing program.
• Ongoing review of team productivity
• Ensuring team goals are aligned to business strategy and goals
• Timely closure of EMS
• Publishing reports , Pending Report, Productivity Report, Roster, Out of TAT cases, allocation reports, providing required data as & when required
• Lead a high performing team through ongoing change management to maximize business performance
• Manage Collections’ Long Range Forecast, Scheduling, Shift-Bidding & Recruitment planning
• Be the point of contact for business analysis, recommendation and workforce consultation for forecasting, resource planning efficiency and effectiveness of inbound & outbound Full Time Employee (FTE) management
• Partner with National team, enabling Collections to execute strategies by ensuring the appropriate planning of inbound & outbound resources facilitating first class, highly effective Client experience
• Lead, develop and maintain department function goals/objectives and process knowledge for the National team
• Provide a clear line of sight for the Agent/Client experience, while mitigating operational, financial and reputational risk

• Process credit applications and set up new accounts. Responsible for final determination of client limits and payments.
• Review weekly aging report and conduct document the collection efforts on all accounts (includes collection calls and written communications as needed to obtain payment on all overdue accounts).
• Handle incoming payments and payment and apply cash receipts.
• Reconcile customer accounts, provide order verification and backup for invoices as required.
• Perform account maintenance regularly and credit and re-bills when required.
• Oversee the monthly billing of employee medical and dental insurance plans.
• Monthly statement preparation and mailings.
• Represent my department at the annual National Association of Broadcasting trade show.
• Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
• Reviewed accounts on monthly basis to assess aging and pursue collection of funds.
• Followed up overdue payments and payment plans from clients to establish good cash flow.

• Performed front desk duties, such as greeted and assisted customers; directed incoming calls.
• Management of cash drawer; verified sales orders and generated invoices.
• Entered cash receipts and reconciled cash flow.

• Answered incoming calls, scheduled appointments and processed orders.
• Performed reconciliations to drive accuracy and validity of financial information.
• Identified modifications to processes and procedures that would promote better efficiency.

Used to check insurance company websites for payment or denial information, if the payment is made by insurance then claims payment information forwarded to client to post the payment or if the claims get denied by the insurance and the denial reason is invalid, then need to call the insurance company directly get valid reason for the denial and the reason is unacceptable need to request for re-process the claims.

Claim denied correctly, then get timely filing limit and appeal limit along with claim number to submit as corrected claim.