Mohammed Basheeruddin
Scarborough,ON
Summary
Results-driven operations manager with strong skills in workflow optimization, team building, and customer relationship management. Proven ability to enhance service delivery and improve staff productivity.
Overview
12
12
years of professional experience
Work History
Operations Manager
Dove Cleaners
09.2025 - Current
- Managed daily operations to ensure efficient workflow and service delivery.
- Supervised staff to maintain high standards of customer service and cleanliness.
- Enhanced scheduling processes to improve employee productivity and coverage.
- Collaborated with vendors to source cleaning supplies and equipment effectively.
- Managed scheduling, training and inventory control.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Built strong operational teams to meet process and production demands.
Data Engineer
TD Bank
Toronto, ON
10.2023 - 02.2025
- Collaborated with cross-functional teams to gather data requirements and specifications.
- Maintained data quality by monitoring and resolving data inconsistencies.
- Utilized cloud technologies to enhance data storage and accessibility.
- Mentored junior engineers on best practices in data engineering methodologies.
- Optimized database performance through indexing and query tuning techniques.
- Developed and implemented data models, database designs, data access and table maintenance codes.
- Automated data quality checks and error handling processes to ensure the integrity and reliability of datasets.
Supervisor
Panago Pizza
Toronto, ON
09.2022 - 09.2023
- Supervised daily operations to ensure efficient workflow in high-volume restaurant setting.
- Trained and mentored team members on food preparation and customer service standards.
- Managed inventory levels and organized stock for timely ingredient availability.
- Implemented health and safety protocols to maintain a clean work environment.
- Coordinated staff schedules to optimize coverage during peak hours and events.
- Assisted in resolving customer complaints promptly to enhance satisfaction rates.
- Conducted team meetings to communicate expectations and promote a positive culture.
- Complied with company policies, objectives and communication goals.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Project Engineer
Ammar Contracting Company
Dammam, Saudi Arabia
02.2014 - 09.2021
- Managed project schedules and ensured timely completion of engineering tasks.
- Coordinated with subcontractors to streamline project workflows and communication.
- Oversaw site safety protocols, ensuring compliance with industry standards and regulations.
- Developed detailed project plans, outlining scope, resources, and timelines effectively.
- Reviewed technical specifications to maintain quality standards throughout projects.
- Supervised installation of materials and equipment for compliance with drawings and specifications.
Education
Post-Graduate Certificate - Marketing Management and Research
Centennial College of Applied Arts And Technology
Scarborough, Ontario04-2023
Post-Graduate Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
Kitchener04-2022
B.E (Hons) - Mechanical Engineering
Birla Institute of Technology
United Arab Emirates07-2012
Skills
- Operations management
- Staff supervision
- Data analysis
- Inventory control
- Vendor collaboration
- Customer relationship management
- Effective communication
- Team building
- Problem solving
- Compliance management
- Time management
- Risk management
- Negotiation
- Decision-making
- Microsoft Office suite
Languages
English
Professional
Arabic
Limited
Hindi
Professional
Urdu
Professional
French
Elementary
Telugu
Limited
Timeline
Operations Manager
Dove Cleaners
09.2025 - Current
Data Engineer
TD Bank
10.2023 - 02.2025
Supervisor
Panago Pizza
09.2022 - 09.2023
Project Engineer
Ammar Contracting Company
02.2014 - 09.2021
Post-Graduate Certificate - Marketing Management and Research
Centennial College of Applied Arts And Technology
Post-Graduate Certificate - Process Quality Engineering
Conestoga College Institute of Technology And Advanced Learning
B.E (Hons) - Mechanical Engineering
Birla Institute of Technology