Mohammed Ali
Montreal,QC
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
3
3
years of professional experience
Work History
Bank Customer Service Representative
Ally Bank
11.2023 - 02.2024
- Recorded accurate and efficient records in customer database.
- Managed high volumes of daily calls while maintaining a professional demeanor under pressure.
- Stayed current on banking products, services and regulations to continue delivering top-notch service and support.
- Executed wire transfers, stop payments and account transfers.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed applications for new accounts.
- Maintained high-level knowledge of bank policies, procedures, and regulations to ensure compliance in all transactions.
Event Planner
Cloud9/Evolve Management
09.2021 - 09.2023
- Assisted in preparing marketing and promotional material to generate more interest.
- Monitored and controlled event expenditures to meet budgets.
- Analyzed event costs to identify areas of improvement and cost savings.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Warehouse Associate
Voila par IGA
05.2022 - 08.2022
- Processing, packaging and shipping orders accurately
- Efficiently handled returned items according to company policies, ensuring proper documentation, inspection, restocking or disposal as needed.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Completed cycle counts and monthly inventory.
Business Development Intern
TASQEEF
01.2021 - 07.2021
- Engaged with customers to build business relationships.
- Collaborated with sales and marketing departments to support client acquisition.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Expanded company''s reach into new markets with thorough research on untapped opportunities and competitor landscape assessment.
- Managed CRM database, ensuring accurate tracking of prospects through the sales funnel for better conversion rates.
Education
Bachelor of Arts - Economics -
Concordia University
Montreal, QC01.2022
Skills
- Leadership skills proven by leading group projects in internships and academic work
- Time management, multitasking, adaptability to change and flexibility
- Microsoft applications proficiency
- Data Management
- Sales Development
Languages
English
Arabic
French
Timeline
Bank Customer Service Representative
Ally Bank
11.2023 - 02.2024
Warehouse Associate
Voila par IGA
05.2022 - 08.2022
Event Planner
Cloud9/Evolve Management
09.2021 - 09.2023
Business Development Intern
TASQEEF
01.2021 - 07.2021
Bachelor of Arts - Economics -
Concordia University
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