Mohammed Alhamadani

• Troubleshoot complex telecommunications products and systems using company provided Tools.
• Advanced sectionalizing problems and inside wiring (SFU, MDU)
• Acting as a Bell ambassador, keep customer informed and provide an exceptional customer experience for FS-Exec repairs exceeded multiple previous visits.
• Mentor and coach fellow technicians on manager request and lending ongoing helping hand.
• Extensive unparalleled customer service.
• Installation, maintenance, and repair of fiber and copper-based telecommunications equipment, products, and services for residential and business market in a timely and cost-effective manner.
• Observe and follow all company Health and Safety rules and policies.

• Designing and developing websites: Creating visually appealing and functional websites using HTML, CSS, JavaScript, and other programming languages like PHP/Laravel, Node.js as Backend and React as Frontend.
• Building web applications: Developing web applications using frameworks like Laravel, React.
• Collaborating on group projects: Working with team members to design, develop, and deploy web projects.
• Completing assignments and projects: Finishing individual assignments and projects that demonstrate understanding of web development concepts and techniques.
• Participating in code reviews: Reviewing peers' code to learn from their experiences and provide constructive feedback.

• Coach and support technical staff to meet productivity and service targets.
• Administer an Accident Prevention Plan.
• Conducts safety meetings and inspections on tools/vehicles/work sites.
• Provides local technical support.
• Provides customer follow-up on installation and repair.
• Ensures conformity to environmental standards.
• Financial management of their budget.
• Communicates Corporate and Regional Business Plans and incorporates this direction into local initiatives.
• Accountability for corporate assets in the area in cooperation with Fleet & Buildings.
• Understand and manage service indicators by working closely with Service Level Manager and Test and Dispatch.
• Maintain effective labor relationships by understanding and administering the collective agreement.

• Troubleshoot complex telecommunications products and systems using company provided Tools.
• Advanced sectionalizing problems and inside wiring (SFU, MDU)
• Acting as a Bell ambassador, keep customer informed and provide an exceptional customer experience for FS-Exec repairs exceeded multiple previous visits.
• Mentor and coach fellow technicians on manager request and lending ongoing helping hand.
• Extensive unparalleled customer service.
• Installation, maintenance, and repair of fiber and copper-based telecommunications equipment, products, and services for residential and business market in a timely and cost-effective manner.
• Observe and follow all company Health and Safety rules and policies.

• Taught students the fundamentals of computer networks, including network protocols such as TCP/IP, UDP, HTTP, and HTTPS.

• Covered network architecture, including LAN, WAN, and Wi-Fi, as well as network security concepts like firewalls, VPNs, and access control.

• Provided hands-on experience with network configuration, troubleshooting and management.

• Taught Python programming course, where we cover fundamental and advanced topics such as data types, control structures, functions, object-oriented programming, and libraries for data analysis and web development.

• The course is designed to equip students with the practical skills needed to develop robust and efficient Python applications.

• Taught various subjects including Computer Programming languages Python, SQL language, Relational database, Linux fundamentals.

• Setting up and Manage CORE Level on MPLS, OSPF and preparation BGP with Big ISP
• Configuration and troubleshoot MIKROTIK router/switch RB 1100AH, CCR 1016, CCR 1036 and CCR 1072.
• Configuration and troubleshoot Ubiquiti AIRFIBER 2.4G, 5G, Nanobeam 5 and Nano Station.
• Setting up and manage local and Wide area network (LAN, WAN) to maintain maximum network uptime
• Monitoring network maintenance activates and ensuring prompt troubleshooting of network problems.
• Configure and install Cisco Switches and Routers to support the business needs
• Cisco code upgrade using FileZilla FTP or TFTP
• Configure and install stack switches
• Hands on experience with F5 BIG-IP LTM
• Put hand on Layer 2 technologies such as Spanning tree protocol and port security
• Configure internal Routing protocols such as EIGRP, OSPF, ISIS and Route Redistribution
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Walk the customer through the problem-solving process

• Walk the customer through the problem-solving process
• Determine the best solution based on the issue and details provided by customers
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Experience in bluecoat proxy cache flow, Thunder cache
• Took charge of installation, maintenance, upgrade, and configuration of servers.
• Administered a wide array of tasks including providing technical support, troubleshooting, and upgrading.
• Completed assigned projects on time.
• Performs code upgrade on Router/ Switches.
• Configuring Cisco products, switches 6500, 4500, 3750, 2950.

Configuring Brocade routers & switches