Results-driven professional with a strong IT background, specializing in SAP Material Management and Networking. Over 4 years of hands-on experience with SAP (R/3, ECC 6.0, S/4 HANA) in Materials Management (MM) and Inventory Management modules. Expertise in Process Improvements, functional design, configuring, testing, and documenting MM and LE modules. Successfully completed full life cycle implementations following the ASAP methodology. Proficient in cross-application solutions, project management, systems design, technical support, and troubleshooting for seamless operations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
IT Consultant (SAP MM & Networking)
AdroitGen Inc.
MISSISSAUGA, ONTARIO, CANADA
07.2020 - Current
Study of Business Processes and phasing out an entire business solution for process mapping in Purchasing, Inventory Management, External Service Management, Financials, Control and Logistics.
Interacted with client business users for requirement gathering and analysis of existing business processes and prepared business Blueprint document and functional design document.
Conducted GAP analysis, documented the findings, provided inputs during the analysis of the "As-Is" and "To-Be" processes, assessed scope of studies & suggested solutions.
Configuration of Process of Requesting, Purchase Order, Contract, STO, Release strategy, Pricing Procedure.
Configured End to End Inventory Management for Goods Receipt, Goods Issue, Reservation, Physical Inventory and Logistics Invoice Verification
Worked as a business analyst in terms of understanding a client business requirement
Provide specialist support including problem solving, hands-on resolution, training, testing and monitoring activities as well as call logging & follow-up on a local & global level
Perform proactive analysis of incident trends and patterns
Created and Configured Masters that included Materials with classification, Vendor, and Purchase Info records per the client's requirements.
Created and Configured Purchasing groups, Source list, Purchase Requisition, Purchase Order and Stock Transport orders.
Worked on various reports in MM module with the ABAP Consultants.
Provided extensive training to the key users and end users.
Prepared training manuals.
Contribute to achieving world class SAP MM Support, working closely with local & global teams and other key stakeholders
As a member of the SAP MM support team ensure my involvement in driving the successes of the support process
Follow the escalation path in case of any critical issues
Configured Master data and Transactional data
Configured special procurement processes based on the business requirement.
Support the team in resolving operational process and control issues
Mapped the subcontracting business flow and worked on the process order and purchase order subcontracting involving 3PL's.
Setup condition types and pricing procedures
Worked on issues with Auto STO process at warehouse dock doors and material transfer postings
Worked on issues with configuring batch determination, batch split, batch search strategy and Bill of materials.
Provided efficient training to the end users by the end of Go live.
Tested the business scenarios, prepared job aids, and trained the end users
Managing IT Services at LOB LAW Store (Shoppers drug mart, Lob law, No Frills, Independent, Value Mart, Fortinos), Tim Horton's, McDonald's.
Hands on experience with Service Now Application for resolving the Tickets.
Expertise in troubleshooting the POS lanes, pin pads, printers, swedamart application, Surepos, workstations, UPS.
Managing Servers in IT Cabinet and troubleshooting with the cabling.
Troubleshooting the Digital Menu Boards installed at indoor and outdoor.
Experienced in troubleshooting Tim Horton's and McDonald's Hardware.
Troubleshooting all kind of cable connectivity.
IT Specialist- Restaurant Technology
Riyadh International Catering Corporation (McDonald's)
Central Region, Riyadh, Saudi Arabia
04.2019 - 09.2019
Managing 23 stores in the central region and Provide on-call consulting advice and technical support to various Store managers regarding specific operational/applications issues in a day to day basis.
Plan and implement system security policy, to include firewalls, host and client access, file permissions, and user accounts for Store connectivity.
Research, evaluate, purchase, install, configure, and troubleshoot, Implement all hardware and software provided by the McDonald Region.
Troubleshoot network, systems, and applications to identify and correct malfunctions and other operational problems.
Maintain current knowledge with respect to relevant state-of-the-art technology, equipment, and systems from McDonald's Corp.
Done 2 store openings and 2 renovations.
Configuring Server, Switches and router and maintaining the lab of each store.
Configuring and Imaging POS,NGK,KVS,FC-DMB,DT-DMB and VM's.
Accessing all the devices remotely to solve the issue's facing by the store on time.