Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Mohammed Aleem

Supply Chain and Operations Management Professional
Edmonton,Canada
Mohammed Aleem

Summary

I began my career as an Inventory Controller, where I developed a strong foundation in managing stock levels and ensuring accuracy. I then progressed to the role of Cost Controller, focusing on optimizing expenses and improving financial efficiency. Later, I served as an Assistant Manager of Operations, overseeing daily operations and streamlining processes. My expertise expanded further as a Supply Chain (Procurement & Purchasing) Manager, where I managed sourcing, vendor relationships, and procurement strategies. Additionally, I handled Warehouse Management, ensuring efficient storage and distribution. With a diverse background in supply chain and operations, I bring a results-driven approach to enhancing productivity and reducing costs.

Overview

10
years of professional experience

Work History

FunPark Indoor Amusement Center
Edmonton, Canada

Operations Manager
10.2022 - Current

Job overview

  • Managed daily operations, including guest services, facility maintenance, and staff supervision, ensuring a seamless and enjoyable experience for visitors
  • Implemented guest service protocols that improved customer satisfaction scores by 20%
  • Oversaw housekeeping and maintenance teams, ensuring facilities were clean, safe, and well-maintained at all times
  • Trained and mentored staff on customer service best practices, resulting in improved guest interactions and positive feedback
  • Coordinated with vendors and suppliers to maintain inventory levels for cleaning supplies and operational materials

MK Group
Kuwait, Kuwait

Area Operations Manager
01.2015 - 09.2022

Job overview

  • Supervised operations for multiple high-end restaurant locations, ensuring exceptional service quality and operational efficiency
  • Managed front-of-house operations, including guest seating, reservations, and customer complaints, maintaining a 95% satisfaction rate
  • Directed housekeeping and sanitation teams to ensure compliance with health and safety standards across all locations
  • Developed and implemented staff training programs focused on customer service, conflict resolution, and operational excellence
  • Reduced operational costs by 15% through efficient inventory management and vendor negotiations

Education

Shivaji University
India

MBA from Marketing
01.2008

Skills

  • Front Desk Operations
  • Guest Services
  • Housekeeping
  • Facility Management
  • Team Leadership
  • Staff Training
  • Health Compliance
  • Safety Compliance
  • Customer Relationship Management
  • Problem Solving
  • Multi-Tasking
  • Time Management
  • Bilingual Communication
  • Hospitality Software
  • Oracle MICROS Simphony
  • Semnox Solutions
  • Microsoft Office

Accomplishments

  • Improved Guest Satisfaction: Enhanced guest satisfaction scores by 20% through staff training and process improvements.
  • Operational Efficiency: Streamlined housekeeping and maintenance workflows, reducing downtime and improving facility cleanliness.
  • Cost Savings: Achieved 15% cost reduction through efficient inventory management and vendor negotiations.
  • Team Leadership: Successfully trained and managed teams of 50+ employees, improving productivity and morale.

Languages

  • English, Native or Bilingual
  • Hindi, Native or Bilingual
  • Arabic, Native or Bilingual

Timeline

Operations Manager

FunPark Indoor Amusement Center
10.2022 - Current

Area Operations Manager

MK Group
01.2015 - 09.2022

Shivaji University

MBA from Marketing
Mohammed AleemSupply Chain and Operations Management Professional