Summary
Overview
Work History
Education
Skills
Languages
Software
Timeline
Hi, I’m

ALEEM

Sales Operations & Procurement Operations
Edmonton,AB
ALEEM

Summary

Dynamic Operations Manager with over 10 years of global experience, including 2 years in the Canadian market. Proven track record in optimizing multi-site operations, driving revenue growth, and spearheading successful business expansions. Expert in strategic planning, team leadership, and implementing innovative solutions to enhance operational efficiency and customer satisfaction. Consistently delivers results in fast-paced, diverse business environments across multiple industries. Adept at managing multiple priorities with a positive attitude and willingness to take on additional responsibilities to achieve team goals. Seeking a challenging full-time role that leverages strong interpersonal skills, effective time management, and problem-solving expertise to drive organizational success."

Overview

13
years of professional experience

Work History

FunPark Indoor Amusement Center

Operations Manager
10.2022 - Current

Job overview

  • Drove sales growth of 35-40% compared to the previous year through strategic operational improvements and effective team leadership
  • Developed and implemented comprehensive safety protocols and training programs, significantly enhancing operational efficiency and customer safety
  • Managed multiple locations (Winnipeg and Grand) through regular site visits, ensuring consistent performance and maintaining high safety standards across all facilities
  • Spearheaded marketing initiatives to boost brand awareness, resulting in increased foot traffic and customer engagement while integrating marketing responsibilities with operational goals
  • Implemented financial controls and cost-reduction strategies that optimized resource allocation and increased overall profitability without compromising service quality
  • Oversaw daily operations to deliver exceptional customer experiences, handling customer feedback and continuously improving service quality
  • Recruited, trained, and managed a large team of employees, developing work schedules, evaluating performance, and maintaining high standards of customer service
  • Coordinated with maintenance teams to ensure proper upkeep of facilities and equipment, overseeing regular inspections and implementing preventive maintenance programs
  • Created and executed business growth plans, supporting the company's long-term success through strategic planning and operational excellence
  • Successfully planned and executed the opening of a new location, including hiring and training a new team, demonstrating strong business development and expansion skills.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

MK Group

Area Operations Manager
01.2015 - 09.2022

Job overview

  • Oversaw operations of multiple restaurant locations across Kuwait, ensuring consistent food quality, service standards, and operational efficiency
  • Spearheaded the development and launch of new restaurant locations, contributing to significant market expansion over 8 years
  • Recruited, trained, and managed diverse teams across multiple restaurant units, fostering a culture of excellence in customer service
  • Implemented cost-control measures and revenue-boosting strategies, resulting in improved profitability across all managed locations
  • Collaborated with chefs to develop and update menus, ensuring food quality and consistency across all restaurant units.
  • Managed multiple projects simultaneously while adhering to strict deadlines and budget constraints.
  • Expanded market share within region through strategic partnerships with complementary businesses.
  • Implemented best practices for sustainability within area operations, resulting in significant reductions in energy consumption and waste generation.

Smash Burger - Kuwait

Restaurant Manager
01.2012 - 01.2014

Job overview

  • Successfully managed all aspects of restaurant operations, consistently meeting or exceeding monthly sales targets while maintaining high standards of food quality and customer service
  • Implemented effective cost control measures, reducing food costs by [10%] without compromising on quality, resulting in improved profitability
  • Led and trained a team of 18 staff members, fostering a culture of excellence that resulted in improved employee performance and customer satisfaction scores
  • Cultivated strong customer relationships through personalized service, leading to a 25 to 30% increase in repeat customers and positive online reviews.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Correctly calculated inventory and ordered appropriate supplies.

Education

SHIVAJI UNIVERSITY

Master of Business Administration

University Overview

SHIVAJI UNIVERSITY

Bachelor of Business Administration

University Overview

CHHATRAPATI. UNIVERSITY

Diploma in Hotel Management

University Overview

Skills

Leadership and Team Management

Languages

English (Fluent)
Hindi (Fluent)
Arabic (Fluent)
French (Basic)

Software

Roller : Venue management software

Semnox Solutions: Integrated FEC & Park Management System

Oracle MICROS Simphony

Warehouse Control System

Timeline

Operations Manager
FunPark Indoor Amusement Center
10.2022 - Current
Area Operations Manager
MK Group
01.2015 - 09.2022
Restaurant Manager
Smash Burger - Kuwait
01.2012 - 01.2014
SHIVAJI UNIVERSITY
Master of Business Administration
SHIVAJI UNIVERSITY
Bachelor of Business Administration
CHHATRAPATI. UNIVERSITY
Diploma in Hotel Management

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ALEEM Sales Operations & Procurement Operations