Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

MOHAMMED AL-AZZAWI

Hamilton,ON

Summary

Assisted with smooth and efficient electrical work for customers by coordinating supplies, supporting installations, and maintaining organized worksites. Worked under the supervision of a licensed electrician to enhance skills and increase electrical expertise. A top-notch troubleshooter with excellent repair knowledge and maintenance abilities, I am a hardworking, punctual, and resourceful worker with over five years of experience.


I am an effective collaborator, skilled at following directions independently, dedicated to reliability, and committed to overall safety. My commitment to customer satisfaction is demonstrated by providing exceptional service and unmatched support. I am proficient in utilizing customer service best practices and adept at exploring various solutions to effectively address customer needs.


As a collaborative leader, I am dedicated to partnering with coworkers to promote an engaged and empowering work culture. I have documented strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings. I am eager to expand my skills in the business world and continue growing professionally.

Overview

8
8
years of professional experience

Work History

ELECTRICIAN ASSISTANT

AYAD ELECTRIC
01.2018 - Current
  • Provided support in electrical installations and maintenance, gaining hands-on experience with electrical systems
  • Mastered the process of switching and relocating electrical components, ensuring optimal workspace efficiency
  • Assisted the company's HR, accounting, and finance divisions.
  • Pulled wire through conduits and through holes in walls and floors.
  • Organized materials and tools in to maintain clean and neat work areas.
  • Helped complete system installations, digging trenches, and breaking up concrete.
  • Improved workplace organization by maintaining a clean and hazard-free environment for all team members during projects.
  • Consistently followed safety procedures when operating power tools or handling hazardous materials, minimizing risk of injury among team members.
  • Supported project completion timelines by efficiently collaborating with lead electricians to execute tasks as per schedule.
  • Collaborated with other trade professionals on site to ensure smooth progress of construction or renovation projects involving electrical works.
  • Effectively managed time and prioritized tasks, ensuring project deadlines were met without compromising quality of work.

CUSTOMER SERVICE SPECIALIST

WALMART
01.2017 - Current
  • Delivered exceptional customer service, leading to the recognition as Employee of the Month multiple times
  • Actively supported various departments, demonstrating versatility and strong crisis management abilities during peak periods.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained and managed customer files and databases.
  • Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.

CUSTOMER SERVICE ASSOCIATE

FOOTLOCKER
02.2023 - 06.2024
  • Joined the Footlocker team driven by a personal passion for sneaker culture and a desire to engage with fellow enthusiasts
  • Leveraging business acumen gained as a Business Administration student to enhance customer interactions and retail operations
  • Collaborate closely with coworkers to provide informed recommendations and foster a knowledgeable shopping environment for customers interested in diverse sneaker collections.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

BBA -

BROCK UNIVERSITY
St. Catharines, ON
12.2024

High School Diploma -

GLENDALE SECONDARY SCHOOL
06.2018

Skills

  • Fluent in English and Arabic
  • Advanced proficiency in Microsoft Office Suite and Apple products
  • Strong technical acumen with experience in PC assembly and troubleshooting
  • Excellent interpersonal and communication skills
  • Proven ability to work effectively under pressure and in team settings
  • Hand and power tool use
  • Business Coaching
  • Administrative Skills
  • Payroll Processing
  • Maintaining files
  • Scheduling

Activities

  • Mentored younger students at high school, facilitating their development in sports and teamwork.
  • Led youth community events (2012-2015), providing a safe and engaging environment for cultural and recreational activities.

Languages

Arabic
Native or Bilingual
English
Native or Bilingual

Timeline

CUSTOMER SERVICE ASSOCIATE

FOOTLOCKER
02.2023 - 06.2024

ELECTRICIAN ASSISTANT

AYAD ELECTRIC
01.2018 - Current

CUSTOMER SERVICE SPECIALIST

WALMART
01.2017 - Current

BBA -

BROCK UNIVERSITY

High School Diploma -

GLENDALE SECONDARY SCHOOL

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MOHAMMED AL-AZZAWI