Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Languages
Websites
Timeline
Generic

Mohammed Al-Matin

Surrey,Canada

Summary

Driving revenue growth and brand visibility by analyzing market data, identifying target audiences, and setting clear objectives. Building and nurturing relationships with key clients, stakeholders, and industry influencers, while staying updated on market developments and competitor activities to leverage emerging trends. Monitoring and evaluating performance metrics like lead generation, conversion rates, and customer acquisition costs to ensure success.

As an experienced Sales Operations and Marketing professional, I’m recognized for optimizing store performance, maximizing sales, and enhancing customer satisfaction. Skilled in managing daily operations, overseeing inventory, and driving revenue through strategic initiatives. Proficient in sales data analysis, trend forecasting, and training staff to deliver exceptional customer service. Strong leadership abilities with a commitment to operational excellence in fast-paced retail environments

Overview

12
12
years of professional experience
1
1
Certification

Work History

Team Leader - Retail Sales Operations

Costco Wholesale
Surrey, British Columbia
05.2022 - Current
  • Supervised and mentored retail sales team members to ensure adherence to company standards and procedures, fostering a high-performance culture
  • Oversaw daily operations, including inventory management, product merchandising, and customer service, to maintain store efficiency and enhance customer satisfaction.

Shift Manager

McDonald's
North Vancouver, British Columbia
10.2019 - 08.2020
  • Managed shift operations, including staff deployment, task assignment, and workflow coordination, to ensure efficient restaurant operations during designated shifts
  • Enforced food safety and hygiene standards, adhering to company policies and procedures to maintain a clean and safe working environment for both employees and customers
  • Provided exceptional customer service by resolving customer complaints, addressing service issues promptly, and ensuring a positive dining experience for patrons.

Instructor

Amazon Logistik Potsdam GmbH
Berlin, DE
10.2019 - 08.2020
  • Conducted comprehensive training sessions for staff, covering safety protocols, delivery procedures, and customer service standards
  • Trained employees on use of technology and logistics software to enhance efficiency and accuracy in order fulfillment
  • Emphasized and reinforced safety procedures, ensuring adherence to industry regulations and Amazon's safety standards.

Area Manager

Five Guys
Berlin, DE
10.2019 - 08.2020
  • Oversaw the operational performance of six stores, ensuring adherence to company standards, policies, and procedures to maintain consistency across locations
  • Implemented strategic initiatives to drive sales growth, optimize profitability, and enhance customer satisfaction across all stores
  • Provided leadership and guidance to store managers and their teams, fostering a culture of excellence, teamwork, and accountability to achieve collective goals
  • Conducted regular store visits and inspections to assess performance, identify areas for improvement, and implement corrective actions as necessary.

Head of Sales and Marketing

Ceylon Biscuit Bangladesh Limited
Dhaka, Bangladesh
05.2018 - 08.2019
  • Analyzing market data, identifying target audiences, and setting clear objectives to drive revenue growth and brand visibility
  • Building and nurturing relationships with key clients, stakeholders, and industry influencers, as well as staying abreast of market developments and competitor activities to capitalize on emerging trends
  • Monitor and evaluate sales and marketing performance metrics, such as lead generation, conversion rates, and customer acquisition costs.

Head of Sales Operations

Bengal Group of Industries
Dhaka, Bangladesh
02.2017 - 04.2018
  • Analyzing market trends, consumer behavior, and competitive landscape to identify opportunities and develop effective sales strategies tailored to the FMCG sector
  • Evaluating and refining sales methodologies, tools, and technologies to enhance sales performance and streamline operations, such as order processing, inventory management, and sales forecasting
  • Hiring, training, and developing talent, as well as setting clear performance targets and conducting regular performance evaluations to drive continuous improvement and maximize team effectiveness.

Assistant General Manager - Sales

PRAN-RFL Group
Dhaka, Bangladesh
09.2014 - 01.2017
  • Overseeing sales activities, coaching team members, and fostering a culture of accountability and excellence
  • Understanding client needs and preferences, resolving issues and concerns, and identifying opportunities for upselling and cross-selling additional products or services
  • Oversee the management of key client accounts, including building and maintaining strong relationships, understanding client needs, and identifying opportunities for upselling or cross-selling products or services.

Product Manager

PRAN-RFL Group
Dhaka, Bangladesh
09.2012 - 08.2014
  • Developing a clear product vision and strategy aligned with company goals and market trends
  • Conducting market research to understand customer needs, industry trends, and competitive landscape to inform product decisions
  • Collaborating with UX designers to ensure the product meets user needs and provides an intuitive user experience
  • Monitoring key performance metrics to assess product success and identify areas for improvement.

Education

Post Baccalaureate Diploma in North American Business Management - Advanced Business Management

Capilano University
North Vancouver, BC
07-2024

MSc. Strategic Business Management - Strategic Management

The University of LAW
UK
04.2021

Skills

  • Leadership
  • Strategic Planning
  • Sales Management
  • Problem-Solving
  • Operations Management
  • Customer Relationship Management (CRM)
  • Cross-functional Collaboration
  • Giving Constructive Feedback
  • Communication
  • Data Analysis
  • Quality Improvement

Certification

  • Sales Strategy: Using AI and Automation to Sell More.
  • Salesforce for Sales Managers.
  • Social Media Marketing: Strategy and Optimization.
  • Strategic Thinking.

Affiliations

After graduation, I volunteered with the Flora i-Foundation as a field coordinator, raising awareness among low-income and underprivileged communities. I’m currently involved with Global Goodwill Ambassador, contributing to the community in any way I can. In my leisure time, I enjoy playing soccer and cricket, spending time with family, watching movies, cooking different cuisines, and gardening.

Accomplishments

  • For my contributions to the business, I was honored with the Best Manager award for excellence in field force management and supervision with PRAN-RFL Group.
  • I earned a place on the University Merit list for my results in my MSc. program with The University of LAW, UK.

Languages

Bengali
Native/ Bilingual
English
Full Professional
German
Elementary
Hindi
Limited

Timeline

Team Leader - Retail Sales Operations

Costco Wholesale
05.2022 - Current

Shift Manager

McDonald's
10.2019 - 08.2020

Instructor

Amazon Logistik Potsdam GmbH
10.2019 - 08.2020

Area Manager

Five Guys
10.2019 - 08.2020

Head of Sales and Marketing

Ceylon Biscuit Bangladesh Limited
05.2018 - 08.2019

Head of Sales Operations

Bengal Group of Industries
02.2017 - 04.2018

Assistant General Manager - Sales

PRAN-RFL Group
09.2014 - 01.2017

Product Manager

PRAN-RFL Group
09.2012 - 08.2014

Post Baccalaureate Diploma in North American Business Management - Advanced Business Management

Capilano University

MSc. Strategic Business Management - Strategic Management

The University of LAW
Mohammed Al-Matin