Mohammed Akkawe

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Office Administrative Manager typically handles a variety of responsibilities. Here are some key tasks:

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Reduced errors in documentation by meticulously proofreading and editing written materials.
• Streamlined office processes by implementing efficient filing and organizational systems.
• Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Assisted coworkers and staff members with special tasks on daily basis.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Opened and properly distributed incoming mail to promote quicker response to client inquiries.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
• Volunteered to help with special projects of varying degrees of complexity.
• Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
• Liaised between clients and vendors and maintained effective lines of communication.
• Transcribed and organized information to assist in preparing speeches and presentations.
• Established administrative work procedures to track staff's daily tasks.
• Performed research to collect and record industry data.
• Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
• Surpassed team goals by partnering with colleagues to implement best practices and protocols.
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
• Facilitated timely delivery of special projects to meet organizational and departmental objectives.